Customer Support SpecialistBurlington, Massachusetts, United States

Customer Support Specialist

10Beauty, located in Burlington, MA, is building the definitive Intelligent Beauty company, leveraging robotics and automation to reimagine how people can interact with machines on a service level. Our diverse 45-person and growing team is built around individuals with a consistently demonstrated track record of introducing successful new-to-the-world products (100+ new products launched across the team).

10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you'll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction leaves our users delighted. This is the first Customer Support hire for the company!

This is an in-person role, based out of our Burlington, MA office - no remote candidates please.

What you'll do :

Frontline Customer Support (L1- Non-Technical)

• Primary point of contact for customer inquiries received through our Zendesk (Salesforce) platform
• Efficiently resolve a wide range of user issues, including account queries, app navigation help, and general product questions
• Assist with scheduling-related inquiries and provide clear, concise solutions

Inventory & Ordering Management

Process and Training Development

Cross-Functional Collaboration

What you have :

At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.

Salary Range

$50,000 - $70,000 USD

Benefits Overview :

We offer a comprehensive benefits program with Blue Cross Blue Shield as our healthcare provider.

More details include :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering 10Beauty!