Treasury/Cash Management Client Relationship Specialist I

About The Role

Looking for a Treasury Management Specialist who is a TEAM PLAYER that can assist customers in a professional and courteous manner providing technical support regarding all electronic banking products.

This position is responsible for maintaining current and proper documentation in the portfolio. Remain informed of and conform to all applicable policies and procedures, including security.

Maintain strict confidentiality of all customer financial information.

The salary range for this position is $20.00 - $22.00 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

If you want to ACHIEVE YOUR DREAMS and help others in ACHIEVING THEIR DREAMS come and join our team.

Bank Happy. Work Happy. Right Here.

DUTIES AND RESPONSIBILITIES :

Essential Functions

Remain informed of all Bank products and services in order to identify sales opportunities and refer business, when necessary, to the appropriate person for follow up and close of sale.

Understand all cash management services to assist customers with questions and to help identify services or products that better fit their financial needs.

• Prepare Cash Management Customer Agreements and internal documents to ensure proper records are maintained and that safeguards and systems are in place for document retention.
• Cash Management services must be setup correctly after documentation is received and the customer contacted to make sure they can get into the program and understand the services they have requested.
• Responsible for proper set up of security features, to ensure preventive measures are in place for unauthorized use of Cash Management products.
• To resolve the vast majority of customer issues and technical difficulties in a timely manner.
• Assist with training of customers on all electronic banking products and perform related duties as assigned.
• Provide branch and customer support for the more complex products in electronic banking.
• Conduct annual review with customer one month prior to their anniversary date. Report findings and documentation to manager.
• Must be able to work independently or as a team with little direct supervision.Department is spread out geographically and supervisor or other team members may not be in the same location.

Must be able to use email, instant message, and phone calls efficiently to communicate with supervisor and other team members.

• Understand NACHA Operating Rules and Guidelines.
• Explain and assist customers with differences between ACH payment options, proper ACH formatting and compliance with NACHA rules.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• As an employee, a strong and applicable understanding of your duties is required. Training is a major factor of that requirement.

It is the responsibility of the learner to ensure that the information being delivered and presented is grasped. At times, this may mean that additional questions, notes, or follow-ups with the training team or your manager and peers may be necessary.

The goal of training is to get the information to the learner. The learner must continue to practice, study, and implement the training to gain knowledge.

Additional practice or coaching from your manager and peers is a helpful way to master new information. Being an Active and Engaged learners includes the following : Complete required bank and BVS training courses within assigned time frame(s).

Come to training on time and prepared- have materials printed and a pad of paper and pen ready for notes.Limit distractions around you and from you.

ParticipateAsk questions or for clarification as needed.Model the trained information via practical application during your day to day functions.

Stay for the entirety of the training session.

Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.

Employee must be capable of regular, reliable, and timely attendance

Additional Responsibilities

• Adhere to Bank of the San Juans Company Core Values.
• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Bank of the San Juans.
• Provide superior internal and external customer service : must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and BVS training courses within assigned time frame(s).
• Represent Bank of the San Juans in a professional manner which includes a professional image, confidentiality, a positive can-do attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.

Additional duties as requested or assigned.

About You

QUALIFICATIONS : Experience

Experience

• Two years of previous customer service experience.
• Two years of previous banking experience.

Education

A high school education or GED.

Required Knowledge :

• Solid understanding of Microsoft Outlook, Excel and Word.
• Understanding of how to operate basic office equipment : computer, telephone, copier, etc.

Preferred Knowledge :

• Bank of the San Juans / Glacier Bancorp policies and procedures.
• Bank of the San Juans / Glacier Bancorp products and services.
• Knowledge of Jack Henry software.
• Knowledge of NACHA Operating Rules and Guidelines.

Skills and Abilities :

• Excellent customer service skills.
• Ability to multi-task and handle complex tasks efficiently.
• Ability to communicate clearly and effectively verbally and in writing.
• Must be detail-oriented and possess the ability to work quickly and accurately.
• Ability to understand and follow written and oral instructions.
• Must have the ability to work under pressure.
• Strong organizational skills.
• Ability to establish and maintain effective working relationships with co-workers, customers, and the public.
• Ability to solve problems and make decisions.
• Ability to handle deadlines.

WORK ENVIRONMENT : Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to : sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally required to : stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management.

Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include : Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include : The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation / inspection of machines and / or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays.

Visit our website for more details!

COMPANY OVERVIEW : We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

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