Customer Service Rep / Dispatcher

Job Description

Job Description

MB Heating & Cooling is currently hiring for a full-time Customer Service Rep / Dispatcher to maintain our service technicians' daily schedules and dispatch them as service calls are completed in the Springfield, IL area.

This scheduling position earns a competitive wage of up to $23 an hour depending on experience.

In addition to competitive pay and our team-oriented culture , we offer our Customer Service Reps / Dispatchers the following benefits :

• Health
• Vision
• Dental
• Life
• 2 weeks of vacation
• A workout facility
• A spiff program
• Paid training

Additionally, we offer this scheduling position a 401(k) .

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application .

We hope to meet you soon!

DAY-TO-DAY

This dispatching position works 40 hours a week , Monday through Friday , with some overtime hours as needed.

As a Customer Service Rep / Dispatcher, you are critical to the success of our business. In this scheduling position, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed.

You also maintain the on-call schedule for our service technicians and update our customer database with current information.

When parts come in, you schedule return trips with our customers to get them installed.

As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day.

Using your communication skills, you provide clear and concise information to department managers, employees, and customers.

You find this job fun and challenging and enjoy helping our customers in any way you can!

ABOUT MB HEATING & COOLING

People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. That's where we come in! Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area.

We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it! We can even incorporate green technology into their homes from smart thermostats to solar paneling.

Our team is skilled, honest, and ready to take on anything. We are fully committed to customer satisfaction!

Our team takes a lot of pride in their work! They are our greatest asset , and we always support and stand by them because teamwork and communication are the sources of our strength.

We are involved in the community and love to serve. Along with this amazing company culture , we offer a great work environment, excellent benefits, and opportunities for advancement ! Join us!

OUR IDEAL SERVICE DISPATCHER / SCHEDULING COORDINATOR

• Efficient effectively manages time and tasks
• Customer service keeps the needs of customers as a top priority
• Communication skills communicates effectively through both verbal and written means
• Team-player is respectful of coworkers and values the teamwork mentality
• Dependable is trustworthy and reliable

If this sounds like you, keep reading!

REQUIREMENTS

• High school diploma or general education degree (GED)
• 5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience
• 2+ years of HVAC dispatcher experience
• 3+ years of dispatching experience
• Geographical knowledge of the service area or map reading skills
• Intermediate computer skills

Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required.

If you meet the above requirements, we need you. Apply today to join our dispatching team!

Location : 62702