Systems Analyst II, Service Now

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.

A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC

Student Focused

• Own It
• Foster Belonging
• Cultivate Community

Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For " is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester.

LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park.

Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

Position Overview :

The Systems Analyst II, Enterprise Applications focuses on a variety of technical work and analysis as required for the development of user and systems security requirements.

Performs highly complex tasks involving planning, designing, programming, installation and maintenance of college systems.

This position is a member of a 24 / 7 / 365 global department and availability of on-call and after-hour support.

ESSENTIAL JOB FUNCTIONS :

• Implements business analysis and change management as needed
• Researches, plans, installs, configures, troubleshoots, maintains and upgrades systems
• Maintains a broad knowledge of technology, equipment and / or systems within field of work
• Develops and maintains internal cross-functional relationships with users and key security groups to enhance physical and digital security across the college system
• Identifies complex problems, troubleshoots and provides solutions to assist users
• Interacts with vendors to resolve problems and stays abreast of new updates
• Assists users in formulating requirements and advises on alternatives and implications
• Analyzes, designs and implements plan for new systems or processes
• Provides recommendations and implementation on optimizing standard processes
• Works as a team member with other technical staff to ensure connectivity and compatibility between systems
• Assists with the application of patches, installing software, managing the application and database environment, monitoring performance, and troubleshooting alerts.
• May assist with coordination of projects
• Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS & Abilities :

• Requires knowledge of learned routines, procedures, practices and more complex skills
• Demonstrated analysis skills, knowledge of business process review functions, and knowledge of process design, and project management
• Ability to work in cooperation with developers, analysts, managers, and consultants
• Ability to deal with somewhat complex problems that must be broken down into manageable pieces
• Understands relationships between problem components and prioritizes them
• Utilizes knowledge, experience, and available resources to find solutions
• Participate in formal or informal group problem solving for immediate issues and to collaborate with team and shares relevant information with those who may be affected by decisions
• Ability to convey technical or complex information to others in non- technical terms
• Ability to recognize immediate obstacles to completing work and initiate action to address a need without being directed
• Knows and follows standard operating procedures and define departmental metrics

PHYSICAL ABILITIES :

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing;

bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS :

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Required to work on-call and after hours as needed and on a rotating schedule
• Travel within LSC campuses / locations may be required
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and outside of core business hours if necessary

REQUIRED Qualifications :

• Bachelor's degree and at least 3 years of experience with system administration and 2 years of experience with application support, or an equivalent combination of education and experience
• ITIL Foundation Certification or industry recognized equivalent experience
• Experience in the administration of an IT Service Management system

PREFERRED Qualifications :

• End-user and project support experience
• Certified Associate Business Analyst (CABA)
• Service-Now Certified System Administrator (SCSA)

Salary

Hiring salary range is $69,679 - $80,131.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education.

Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer.

The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed :

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work / life balance.

This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.

Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered : Resume / CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov / E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.