Job Description
- My Client Company serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.
- We are currently looking for a Structural Estimator well-versed in the restoration industry to create and nurture long-term relationships with clients in the restoration industry
- You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.
- You will resolve any issues that arise to ensure customers are satisfied with our services.
- In this role, you should be an excellent communicator who’s able to grasp TPA / Carrier / Contractor relations and needs.
- If you have knowledge of our industry and a hunger to improve it, we’d like to meet you.
- Your goal will be to help us safeguard our revenue and retain our clients by providing quality and timely estimates to the client base you will work with
Responsibilities
- Review estimate requests
- Quality Assurance review and Estimate delivery to Clients
- Maintain Estimate Delivery Time and Quality expectations
- Write Xactimate or Symbility estimates utilizing information provided by the client
- Knowledge of Matterport and / or Docusketch
- Manage TPA / MRP / Carrier requirements and reach quick settlements
- Work with Intake and Production teams to improve estimate delivery process
- Build relationships with key employees among clients
- Ensure both the company and clients adhere to contract terms
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams to address customers’ needs
- Help sales team up-sell services
Skills
- Expert / Advanced skill in Xactimate and Xactanalysis Required
- Symbility software knowledge preferred
- Experience with TPAs, MRPs , and satisfying Carrier Requirements for Contractors Required
- Experience with DASH / Nextgear, PSA, and Restoration Manager Preferred
- Experience with Matterport and DocuSketch Preferred
- Proven experience as an estimator with Restoration Structural background
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
Company :
- Hours are to coincide with Eastern time zone - 6-3 Pacific 7-4 Mountain 8-5 Central, 9-6 Eastern there can be some flexibility to this schedule
- Medical Benefits, Vacation / PTO, hour for lunch.
- All Equipment provided computer, monitors, webcam, etc.
- Company has 2 - 3 full weeks of processes and systems training
- Coordinators and Sketchers will assist the estimator so you can focus on the estimating projects assigned.
- Need Now!
30+ days ago