Campus Support Technician II

Job Summary

The Campus Support Technician responds to staff requests for technology equipment, support and supplies, performs minor repairs on equipment and assists with inventory.

The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students with technology needs.

The position troubleshoots and repairs technology equipment, as well as installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance / training to system users.

Primary Duties and Responsibilities Essential Performance Requirements*

• Completes scheduled technology setups; ensures equipment is in good operating condition
• Ensures correct software, firmware, and updates are done to the integrated systems
• Experienced in installing audio visual control systems including video conferencing systems, cabling and terminating video / audio systems, and equipment rack fabrication
• Provides system testing and troubleshooting expertise on high end A / V integrated control systems (, Extron / Crestron)
• Responds to emergency calls for assistance / Performs repairs / adjustments on equipment
• Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively
• Assists with maintaining inventory of all campus technology equipment
• Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre production, production, and post production stages of the video process (, familiar with Adobe CS6 / Premie, etc.)
• Assists with the installation and preparation of technology for events
• Assists with equipment troubleshooting, maintenance, and research
• Responsible for maintaining the schedule of campus events related to technology
• Assists the district Video Support team and the Video Conferencing team as needed
• Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
• Enters commands and observes system functions to verify correct system operation
• Instructs user in use of equipment, software, and manuals
• Answers client’s inquiries in person and via telephone concerning systems operation
• Diagnoses system hardware, software, and operator problems
• Assists with scheduling requests for equipment and software for classrooms

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College
• Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

High school diploma or GED and two (2) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education, training, certification, and work-related experience

Preferred Qualifications

Associate’s degree

Knowledge, Skills and Abilities

• Knowledge of Creston and Extron equipment
• Knowledge of advanced computer graphics and computer networking
• Skilled in using and supporting microcomputers
• Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
• Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization
• Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals

Physical Demands and Work Environment Physical Demands The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally exert up to thirty-five pounds of force, up to twenty pounds of force frequently, and / or up to twenty pounds of force constantly having to move objects.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.