Branch Manager

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Phoenix is looking for a new Branch Manager to join our Administration team.

Your Role Your role as a Branch Manager is responsible for leading the growth and development of our people and delighting our customers both existing and new, whilst creating and inspiring a culture that enables Kuehne+Nagel to be the best place to do business with and to work. Your Responsibilities

• Foster the branch’s culture that embodies the KN behaviors, expectations and build close and meaningful working relationships across the KN organization.
• Demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
• Manage working conditions to maintain a healthy and balanced work environment.
• Communicate continually and frequently with employees at all levels.
• Conduct team meetings, group meetings and regular check-ins.
• Bring the voice of the customer into the business, crossing BU & FU borders, enabling a One Kuehne+Nagel vision and share of wallet focus across customer platforms.
• Engage in succession planning - help qualified personnel to pursue career opportunities within the company.
• Evaluate employees on a regular basis, through continuous feedback and the performance review processes.
• Make sure that employees are engaged and motivated.
• Responsible for the Branch P&L. Understand and own costs and profit drivers for the branch and how that contributes to broader commercial success.
• Applies financial and risk assessment techniques to evaluate commercial opportunities.
• Generates new profit making initiatives while applying risk and return criteria.
• Monitor market developments.
• Investigate what competitors in the local market are doing and decide how to position KN in the local market.
• Promote KN products and services in the local market.
• Be on the lookout for which markets and customers to target.
• Engage in acquisition of new customers.
• Remain involved in the generation and presentation of proposals to the top clients in your territory.
• Remain involved in the preparation and revision of RFCs.
• Make sure that CS staff engages in upselling and cross selling.
• Increase branch and business field conversion rates.
• Translate customer requirements into tasks, which the CCL can deliver to support exceptional customer experience.
• Support the CCL’s to capture feedback and help to resolve issues between OCC’s and CCL’s to ensure a one KN approach.
• Align leadership and management methods in the branch, ensuring consistency, fairness and equity.
• Make sure that the different departments and teams are aware of what others are doing, and the effects they have on each other, on the branch and on KN.
• Ensuring that the branch and it’s organization follows the Code of Conduct and Catalogue of Competence, well as other relevant guidelines.

Your Skills and Experiences

• Bachelors / First University Degree : Supply Chain Management
• Leadership Experience Direct leadership : 5 years
• Customer Management : 5 years
• People Management
• Knowledge of KN operations, products, services and processes
• Customer Relationship Management
• Customer Satisfaction Management

Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth.

We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

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