8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
CarMax, the way your career should be!
Manager, Retail Strategy & Analytics :
About The Team
The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business.
CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth.
The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.
Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values :
Do the Right Thing : We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work
Put People First : We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience
Win Together : Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives
Go for Greatness : We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader
About The Role
Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car.
The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.
There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas :
- Web Strategy Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
- Product Strategy Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
- Customer Experience Center (CEC) Strategy Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
- Sales Strategy Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
- Business Operations Strategy Works to enable a fast & easy process for customers in store when they are ready to transact
What You Will Do Essential Responsibilities
- Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
- Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
- Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
- Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
- Design & analyze tests to evaluate the effectiveness of changes to our products and operations
Qualifications and Requirements
Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required :
- A track record of excellent problem solving, strategic thinking, and quantitative / qualitative analysis
- Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
- Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
- Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
- Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
- Four or more years of experience in an analytical or strategic role
- Four-year undergraduate degree with strong academic performance
Work Location and Arrangement : Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.
Work Authorization : Applicants must be currently authorized to work in the United States on a full-time basis.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion :
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application
Building Manager & Front Office Staff (Administrative Associate 1)
The Department of Chemistry Building Manager & Front Office Staff will be responsible for first-level contact for issues with routine FM matters, building security and access matters, and resolving issues with faculty, staff and student lab researchers in Smith, Kolthoff and eventually Fraser Halls....
Tax Manager - Real Estate Tax (Central Region Office Locations)
Solid understanding of real estate tax technical and transaction skills, including partnership taxation, REIT taxation and qualification, partnership allocations, tax compliance, due diligence, acquisition/disposition planning and structuring, and experience with federal tax compliance, federal tax ...
Paralegal – Litigation Defense - Transportation Law, General Liability 100% in office- no remote
Collect, organize & summarize correspondences, contracts, subcontracts, invoices, plans, drawings, change orders, photographs and large volumes of data in complex litigation. Assist attorneys in trial phase of litigation; review local rules of court for the preparation of trial documents including t...
Senior Manager of Sales Analytics
Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. Our te...
Senior Manager of Sales Analytics
Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. Our te...
Tax Manager - Real Estate Tax (Central Region Office Locations)
Solid understanding of real estate tax technical and transaction skills, including partnership taxation, REIT taxation and qualification, partnership allocations, tax compliance, due diligence, acquisition/disposition planning and structuring, and experience with federal tax compliance, federal tax ...
Retail General Manager Saint Louis Park, MN
The General Manager is also responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. The General Manager has ownership and is...
Tax - Senior Manager- Business Tax Services- Corporate Tax (Central Region Office Locations)
Our spectrum of business tax services is relevant for public and private companies and range from tax planning to tax compliance, controversy and risk management, specialized services including research and development, government incentives, and tax management consulting. Do you enjoy building new ...
Analytics Manager I - REMOTE
Activities include developing work plans and timelines; documenting and overseeing project tasks; organizing and maintaining project files; leading client teleconferences and meetings; performing online research on healthcare topics; supervising and/or mentoring junior staff; and providing regular p...
Retail Store Manager - Mall of America
Strong people management skills and thorough understanding of performance management. Established in Australia Lovisa launched its first store in 2010, Since then Lovisa has opened over 550 stores across 20 countries: New Zealand, The United States, Singapore, Malaysia, South Africa, United Kingdom,...