Item Operations Support Specialist II

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Univest Financial Corp

Item Operations Support Specialist II

US-PA-Souderton

Job ID : 6365

Type : Full Time

of Openings : 1

Category : Operations

Univest Bank - 15 Washington Ave, Souderton, PA 18964

Overview

Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.0 billion in assets under management and supervision (as of June 30, 2024).

Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region.

For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed To Local giving program is one of the things that differentiates us.

In 2023, Univest donated $2.4 million to our local nonprofits and our employees volunteered more than 13,100 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity.

Seeking career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs based financial solutions in the communities we serve.

We're hiring a Item Operations Support Specialist II to join our Item Operations Team.

Responsibilities

Review & process stop payments, savings bonds, credit backs, account charge offs, holds and warnings.

Process incoming return checks from Fed, send necessary communication to FCs and customers, make accurate GL entries.

Participate in large dollar exception screening and follow up.

Verification of various reports for accuracy.

Perform quality assurance review of account file maintenance changes.

Service fee reversals.

Research and process large item returns notification.

Manage stop payment process, fee reversals, reports review and check adjustments thru Fedline.

Provide input and support to the Risk Management, Compliance, and Electronic Banking teams as required.

Respond to questions related to all types of deposit accounts.

Provide assistance and backup to supervisor, lead special projects.

Provide other routine department tasks such as, filing, opening & sorting mail and provide backup for other department jobs as needed.

Assist in the resolution of FC Teller operational issues on an assigned basis as the secondary support line specialist, while using the service standards established by Univest for all interactions.

Support the Item Operations Teller hunt group by telephone and back-up various E-mail groups when needed on a rotation

Perform additional duties as required.

Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct

HOURS : Monday through Friday 8 a.m. to 5 p.m.

Additional phone support coverage may be assigned on a rotating basis :

Fridays 5 : 00pm to 6 : 00pm

Saturdays 9am to 1 : 00pm

Qualifications

High School Diploma or GED equivalent

Minimum of 2 years' experience with Deposit / Item Operations or similar banking experience.

Excellent customer service, communication and telephone skills

Attention to detail, accuracy, ability to work independently

Ability to organize and prioritize to meet deadlines

Problem solving skills

Deposit product knowledge essential

Knowledge of Deposit Regulations.

Experience with Jack Henry, Synergy or equivalent banking systems, Excel, Word, Adobe, Outlook and Teams preferred.

Ability to work independently, understands how to work with and navigate various forms of technology.

Have the capability to complete all job duties remotely as required.

Click here for Benefit Information

Univest

INDUF

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please see job description

PI251632200