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Mortgage Servicing Specialist

Mortgage Servicing Specialist

Telhio Credit UnionColumbus, OH, United States
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Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary :

The Mortgage Servicing Specialist is the individual that performs all servicing functions relative to first mortgage, including but not limited to notifications, collections, accounting and tax preparation, monitoring and payment of escrow accounts, annual escrow analysis, payment and logging of first mortgage bills, and performs general office duties for the department.

Responsibilities :

  • Sets up Mortgage Loan files for entry into Telhio Servicing Platform :
  • Funds New Mortgage Loan in Core System.
  • Review servicing package for accuracy to complete maintenance in DNA.
  • Sends RESPA required disclosures along with Welcome Letter and ACH form.
  • Ensures that loans meet requirements sufficient in force for Hazard / Flood coverage.

Services 1st Mortgage Loans.

  • Handles all 1st Mortgage calls, emails, and mail.
  • Process non-cash transactions, payment receipts and disbursements.
  • Research and process corrections and reworks.
  • Monitors ARM rate changes and generates notifications.

    • Collections :

  • Contacts member and / or agent when insurance is going to lapse, to rectify the situation.
  • Responsible for placing Forced Placed Insurance when necessary.
  • Advises Asset Protection of delinquent property taxes.
  • Process PMI cancellation upon Asset Protection and member requests when applicable.

    • Escrow Analysis, Preparation and Delivery :

  • Monitors and process escrow account disbursements for Hazard Insurance, Property Taxes and Private Mortgage Insurance. Performs annual escrow analysis, preparation and delivery.
  • Create and cancel escrow accounts upon member request per policy guidelines.
  • Sends annual PMI letters to all applicable members and notifies them of cancellation of PMI insurance when below 78% LTV.

    • Accounting and General Ledgering :

  • Process non-cash transactions, payment receipts and disbursements.
  • Processes payoff request and forwards to Sales.
  • Processes paid out loans and final documentation.
  • Balances MPP reports and orders funding for Investors.

    • Analytics and Reporting :

  • Perform yearly escrow analysis.
  • Stays current on all REGs.
  • Completes all required training and classes.

    • Qualifications :

  • 1-3 years Mortgage servicing experience. Preferred
  • 1-3 years accounting experience (General Ledgers and Accounts Payables) Preferred
  • 1-3 years Working knowledge of mortgage products and services Preferred
  • 1-3 years Experience with ACH Transactions / Postings Preferred
  • 1-3 years Experience with FHA & VA Loan Preferred
  • 1-3 years Experience with MS Word, Excel Preferred
  • Fundamental knowledge of Bank Regulations.
  • Knowledge of Procedures High Excellent accuracy and attention to detail.
  • Excellent Customer Service Skills.
  • Very strong interpersonal skills.
  • Strong financial and analytical skills.
  • Proficient in MS Office applications required.
  • Possess solid time management skills.
  • Excellent oral communication skills.
  • Must be able to handle multiple projects and tasks and meet deadlines.
  • Must be organizes and prioritize work assignments with minimal supervision
  • Flexibility relative to work schedule High Ability to work in fast-pace environment
  • Ability to work some overtime and some weekends required
  • High School graduate or G.E.D.
  • Telhio applicants must be able to pass a background check including Credit, Drug Screen, Bondability, & Criminal Background
  • Must have a valid / unexpired driver's license

    • What you will earn :

  • Competitive pay
  • Opportunity to earn incentive pay
  • Benefits : several medical plan options, dental, free vision, free life and free disability insurance
  • Additional financial incentive programs for employees enrolled in our insurance
  • 6% matching and immediately vested 401(k) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community

    • PHYSICAL DEMANDS :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data.

    This is a Non-Collective Bargaining Unit

    Telhio is an Equal Opportunity Employer

    PIbf60dc03c4d9-29952-38625015

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