ClubLife Concierge

Job Description

We are Invited

At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds.

Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life.

So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives.

The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

ClubLife Concierges will play an integral part in the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit.

What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

Day to Day

• Direct Members and Guests to their destinations within the Club, provide business and concierge services to our Members and be proactive in creating Magic Moments.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards.
• Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members / Guests are stocked such as pens, notepads, etc.
• Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, the website calendar, and various other projects including event announcements, outbound calls to Members, and other marketing collateral to promote Member Services at the Club, always keeping materials current.
• Seat guests.

About you

• Minimum of one year of experience in the hospitality business or a similar role.
• Service-oriented mindset and capable of making every guest feel valued.
• Strong communication skills in verbal, written, phone, text, and social media communications.
• Strong organizational skills and attention to detail.
• Competent in working with multiple systems, including Microsoft Office Suite.
• Positive attitude and be willing to work as part of a team.
• A multi-tasker, prioritizing time effectively.

Have more questions? Check out our Invited Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.

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Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements.

Other duties not listed here may be assigned as necessary.