Job Description
Role
The Strategic Market Relationship Management Team Lead (SVP Group Manager) has senior management accountability for a multi-state book of business of Workplace Investing Strategic Market corporate client relationships! Primary responsibility is the effective leadership of 10 SVP, Managing Directors (MDs) to ensure the satisfaction and retention corporate client relationships.
Responsible for a portfolio of multi-product client relationships including the following services : Defined Contribution, Non-Qualified Plans, Defined Benefit, Equity Compensation, Health Savings Accounts, Managed Accounts, a portfolio of Health Solutions (including Health & Welfare), Self-Directed Brokerage, Workplace Consulting and Emerging Products offerings.
This position involves extensive and ongoing client contact with senior level client decision makers (CFO, CEO, SVP of HR) of existing and prospective customers.
The SVP Group Manager is also a Supervisory Principal responsible for compliance oversight for all registered representative direct reports.
Expertise and Skills you Bring
Accountable for retention, dedication, happiness, and relationship growth of client book of business.
Provide focused leadership, motivation and support for MD team to deliver consistently strong, balanced scorecard results in alignment with client objectives and Fidelity priorities.
Influence appropriate service model for clients based on their stated goals and objectives, as well as, their economic contribution to Fidelity.
Improve service delivery and advance individual client action plans to meet key business strategies and overall business unit objectives.
Develop and maintain strong client relationships (along with MD) across multiple client constituencies including HR, Treasury, Legal, and Procurement.
Provide leadership and support for all client re-pricing, renewal, and competitive rebid activity on team including collaboration with the MD and Rebid AE on all retention activities.
Provide leadership across internal support organizations to provide cross functional accountability for client retention and loyalty.
Drive engagement with internal business leaders in joint planning and client strategies to deliver upon desired outcomes.
Develop and maintain positive relationships with prevalent regional and national consulting firms representing Fidelity and client points of view for negotiations and ongoing relationship support.
Serve as Executive Sponsor for key clients, clients with significant service customer concerns and clients requiring uptiering relationships based on risk mitigation plans.
Identify personal development objectives with each MD and support execution of plans to continually build proficiencies and skill sets to deliver outstanding business results.
Coach and mentor to provide continued career development and evaluate performance.
Provide leadership to build an empowered, diverse and inclusive team and segment culture.
Proactively cultivate relationships with desired organizations (internal and external) to produce and maintain a robust talent pipeline.
Ensure that team is aligned with all appropriate rules and regulatory requirements.
Education and Experience
College degree required
MBA or other advanced degree preferred.
Institutional client management and growth experience required.
Minimum of 5 years management experience required.
Complete series 7, 24 & 63 exams within 90 days of hire.
Strong demonstrated negotiation skills spanning sophisticated financial and service delivery related topics, both internal and client facing.
Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses.
Strong revenue management and overall financial acumen.
Ability to lead multiple, sometimes conflicting priorities, balancing the needs of the client and the organization.
Validated leadership, coaching, and career developments skills with a tenured team of professionals
Validated consultative sales skills.
Experienced presentation, meeting management, and communication skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Certifications :
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