Purpose : To service guest rooms in accordance with Novotel Miami Brickell Standards.
Reports to : Executive Housekeeper Assistant Executive Housekeeper Housekeeping Supervisors
Essential Functions :
- Responds to all guest requests appropriately. Always greet our Guests warmly with a smile call them by name whenever possible.
- Responsible for servicing an assigned number of guest rooms
- Keeps the supply cart and immediate work areas neat and organized at all times
- Checks all equipment prior to and after its use to ensure that it is in good working order
- Removes room service tables trays and garbage from guest rooms
- Strip bed using proper techniques and change bed linens on a daily basis
- Removes soiled towels and replace as needed
- Place soiled linens and towels down linen chute.
- Clean shower walls tub sink vanity (all items on counter ) toilet and floor on a daily basis
- Spot clean walls window glass and sill doors and baseboards
- Dust and clean all furniture daily including chairs lamps desk tables and TV.
- Replace any stationery items and inroom amenities as needed
- Replace any used drinking glassware with sanitized ones
- Replace terry and robes as needed
- Clean refrigerator ice bucket coffee maker telephones clock / CD / radio TV remote
- Cleans all mirrors and picture frames throughout room on a daily basis
- Ensures all light bulbs throughout room are working and replace as needed and / or call for assistance
- Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping / loss prevention office
- Recycle at every opportunity (newspaper glass bottles etc.)
- Knows and uses all the Heartist Model and Novotel Miami Brickell standards for the department.
- Performs any special duties as assigned by management.
Hotel Specific Essential Functions :
- Greet Guests meeting the 10 / 5 standard
- Enters guest room following appropriate security standards
- Have knowledge of overall hotel facility and various services
Tools and Equipment :
- The Heartist Model Culture : Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily.
- Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS right to Know program and Blood borne Pathogens).
- Use of telephone system
- Use of department paging / radio communication system
Working environment :
Constant mobility (walking standing bending use of hands) lifting up to 25 lbs. pushing of carts or luggage like carts bags with linens or trash.
Remote Work : Employment Type :
Employment Type : Fulltime
Fulltime
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