Job Title : Customer Service Manager
Location : McLarty Daniel Chrysler Dodge Jeep RAM FIAT, Springdale, AR
About Us : McLarty Daniel Chrysler Dodge Jeep RAM FIAT of Springdale is a leading automotive dealership dedicated to providing exceptional service to our customers.
We take pride in our friendly and professional environment and are committed to ensuring every customer leaves satisfied.
Job Description : We are seeking a highly motivated and experienced Customer Service Manager to join our team. In this role, you will be responsible for overseeing the customer service department, ensuring our customers receive outstanding service, and assisting our team of service advisors to achieve customer service goals.
Key Responsibilities :
- Develop and implement customer service policies and procedures.
- Handle customer inquiries, complaints, and feedback promptly and effectively.
- Train, mentor, and evaluate customer service representatives to enhance their skills and performance.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Maintain a positive and professional demeanor, representing the dealership's values.
Qualifications :
- Proven experience as a Customer Service Manager or similar role in a dealership or retail environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- Proficient in using customer service software and tools.
- High school diploma or equivalent; additional qualifications in management or a related field are a plus.
Why Join Us :
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- A supportive and dynamic work environment.
- Employee discounts on vehicles and services.
If you are passionate about delivering exceptional customer service and have the skills to lead a team to success, we would love to hear from you.
Apply today to join the McLarty Daniel Chrysler Dodge Jeep RAM FIAT family!
How to Apply :
Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
McLarty Daniel Chrysler Dodge Jeep RAM FIAT of Springdale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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