Tier 1 Network Technician

POSITION TITLE : Tier 1 Network Technician

JOB LEVEL : Level A 12-Month Contract

CLASSIFICATION : Exempt

REPORTS TO : Director of Technology

GENERAL STATEMENT OF RESPONSIBILITIES : Assists Technology Administrators in overseeing and maintaining the network operations, communications, and access to all IT systems.

Duties and Responsibilities :

• Assists IT Administrators in maintaining all network operations and ensuring the network is up and running at all times.
• Documents systems and configuration changes for all access and communications systems.
• Implements, maintains, secures, and manages all equipment and systems dealing with access and communications ensuring systems are operational at all times.

This includes but is not limited to :

• Internet Connectivity and Filtering
• Wireless Access Points
• Phones (Cisco Call Manager)
• Switches and Routers
• User Accounts and Integration between Systems
• Video Surveillance Systems
• Campus PA and Bell Systems
• Network Copiers, Printers, and Faxing
• Manage backup and monitor appliance
• Researches, analyzes, and makes recommendations for bandwidth and Internet configurations and purchasing for E-Rate applications.
• Serves as part-time technician completing work orders as assigned.
• Researches licensing, compatibility, and account integration on software.
• Facilitates and maintains staff and student information data flow between all in-house and third-party systems.
• Maintains physical equipment and the environment in all server rooms, MDFs and IDFs.
• Able to use team organization systems, multi-task without losing attention to detail or product quality, focus on deploying quality products, provide excellent customer service, and schedule / project plan.
• Maintains up-to-date knowledge in the field of networking and technology by participating in training and workshops.
• Effectively communicates technical information to staff in a positive manner.
• Performs such other tasks or duties as assigned by the supervisor.

Required Skills

• Knowledge of computer hardware and computer software
• Windows 10 and Chrome OS
• Ability to work independently
• Ability to logically troubleshoot problems to eliminate possibilities
• Ability to communicate effectively
• Physical Effort - Must have the ability to lift, move and / or carry equipment weighing up to 50 lbs.

MINIMUM QUALIFICATIONS : High school diploma or GED and three (3) years work experience in security or a related field or an equivalent combination or education and experience that provide the required knowledge and skill.

A+ Certification preferred but not required. IVP fingerprint record from The Arizona Department of Public Safety.

AN EQUAL OPPORTUNITY EMPLOYER

The Maricopa Unified School District 20 does not discriminate on the basis of race, color, national origin, sex, sexual orientation, age, religion, or disability in admission or access to, or treatment or employment in its educational programs or activities.

The Maricopa Unified School District 20 is an equal opportunity employer