Director, Laboratory Operations - Clinical Lab - Full Time 8 Hour Days (Exempt) (Non-Union)

Director, Laboratory Operations - Clinical Lab - Full Time 8 Hour Days (Exempt) (Non-Union)

Locations : Los Angeles, CA - Health Sciences Campus

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Time Type : Full time

Posted on : Posted 7 Days Ago

Job Requisition ID : REQ20151947

The Laboratory Operations Director (LOD) is responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, and patient care management.

The LOD provides leadership and direction to assure safe, efficient laboratory service and positive teammate relations. He / She has full supervisory responsibilities for Laboratory Managers within the Laboratory Services Department and regional service coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, and salary increases.

The LOD defines and achieves operational and financial goals for the Department under his or her direct supervision. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department.

Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives.

The LOD ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients.

The LOD operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management.

He / she also offers leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties.

Achieves a collaborative working environment.

Essential Duties :

• Maintain a liaison relationship between the Keck Medicine of USC, Ambulatory Services, and the Office of Revenue Cycle Management through attendance at meetings and through both written and oral communication.
• Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems.
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums.
• Understand and follow all organizational patient and employment policies and procedures.
• Travel may be required to various site locations within Keck Medicine Laboratory System.
• Work with Department Leadership to formulate site-specific budget and work with finance to develop a budget of overall operational expenses in accordance with policies.
• Review, authorize, and monitor expenditure reports in accordance with policies and procedures.
• Prepare and submit exceptions to budgetary compliance to the Associate Administrator.
• Provide training on policies and procedures to staff to ensure compliance with laboratory standards.
• Review payroll reports for compliance with HR laws and regulatory agency policies.
• Define and establish goals for practice with laboratory leadership.
• Implement changes and / or additions as necessary.
• Analyze and report current workload and census statistics through the use of billing or other systems.
• Encourage communication through daily huddles, weekly staff meetings, individual meetings with managers, etc.
• Provide ongoing evaluation of all operating systems using management tools to refine and improve existing systems.

Risk Management / Quality Assurance Compliance :

• Ensure that each laboratory meets all internal and external Standards of Conduct as well as all legal and regulatory requirements.
• Coordinate internal audit visits, data collection, and reporting per organizational policy.
• Ensure compliance with state Worker Compensation and OSHA safety training requirements.
• Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services.
• Ensure high-quality communication with physicians, nurse practitioners, and other healthcare professionals regarding patient care.

Employee Management :

• Plan, organize, and supervise all clinical and support staff(s) to ensure high-quality, cost-effective laboratory service.
• Direct and approve staffing plans to promote the maximum use of all personnel.
• Ensure that continuing education programs are offered to keep staff up-to-date on laboratory practices.
• Responsible for all employee activity such as hiring, promotions, performance evaluations, and disciplinary actions.
• Conduct regular staff meetings with managers and others as necessary.

Required Qualifications :

• Bachelor’s Degree in a related field.
• 5-7 years within laboratory or similar capacity in a large, complex teaching hospital laboratory with recent operational leadership experience.
• Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint.
• Ability to define and achieve operational and financial goals for practices under direct supervision.
• Ability to analyze data and information to increase access and growth, reduce costs, and create efficiencies.
• Engage in process improvement and program / system implementation.
• Knowledge of Press Ganey results and CGCAPS customer service scores.
• Excellent leadership skills to guide managers effectively.
• Ability to achieve a collaborative working environment.

Preferred Qualifications :

Required Licenses / Certifications :

Fire Life Safety Training (LA City) must be obtained within 30 days of hire if not already certified.

The annual base salary range for this position is $133,120.00 - $219,648.00.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

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