Director, Rebate Operations

Director, Rebate Operations

As a Director, Rebate Operations, you will manage a rebate analyst on the Engagement Services team to ensure customer satisfaction and contract deliverables are provided in a timely and accurate manner which requires building and maintaining strong relationships as the primary point of contact for the accounts, clearly communicating expectations, driving client engagement and proactively addressing and assessing client needs.

Rebate agreements are becoming increasingly complex, with massive amounts of diverse data, stricter compliance rules, and tighter deadlines. As a member of our team, you will help clients overcome these challenges by using the HealthVerity Smart Contracts Manager. This innovative, self-service platform streamlines and automates the entire rebate contract lifecycle, reducing manual, time-consuming tasks. By simplifying workflows, it enhances efficiency, transparency, and flexibility, enabling clients to efficiently negotiate and manage sophisticated agreements. Join us to make a real impact in transforming how rebate agreements are handled, ensuring our clients stay ahead in a demanding industry. Your active communication between client needs and product development will ensure we build solutions that are efficient and competitive.

What you will do :

• Research and analyze client questions related to invoiced products and corresponding rates and qualification, and provide explanation, information and interpretation within area of expertise
• Analyze manufacturer contract terms and perform contract setup support to ensure compatibility with rebate technology
• Guide and support the Engagement Services team to ensure projects are delivered on time and accurately, with clear documentation of scopes of work and managed timelines
• Facilitate stakeholder meetings to address and escalate client issues, bugs, and enhancement requests to engineers for prompt resolution
• Advocate for ongoing process and product improvements, proactively suggesting growth opportunities to the Smart Contracts team and leadership
• Collaborate to enhance the capabilities of the Smart Contract Manager product
• Host quarterly reviews and meticulously document all client meetings using standard templates
• Continuously refine templates and processes for better efficiency
• Provide guidance and knowledge transfer to direct reports and team members, fostering a collaborative environment

How success is defined :

Required skills and experience :

Base salary for the role is commensurate with experience and can range between $150,000 - 170,000 + annual bonus opportunity.

Hiring Locations

Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area.

For certain roles, we also hire from hub locations regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at least once a year for team-building, collaboration, and strategic planning.

Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states :

Hub Locations :

Approved States for Remote Work : CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA.

About HealthVerity

HealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate healthcare and consumer data. We continue to innovate HealthVerity Marketplace, the nation's first and largest real-world data ecosystem comprising more than 75 leading data providers and over 340 million US patients. Combined with Identity Manager, the industry's most accurate and efficient solution for patient identity, privacy and governance, we support critical applications in clinical development, commercial strategy, regulatory decision-making, population health, underwriting and more. HealthVerity has raised more than $140 million to date and works closely with its data providers, partners and clients to Synchronize the Science.

Why you'll love working here

We are making a difference Our technology is at the forefront of some of the biggest healthcare challenges in the world.

We are one team Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer with our 200-person team.

We are learners Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.

Benefits & Perks

Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.

We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.