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Retail Operations Lead

State and Liberty Clothing Co.
Boston, MA, United States
Full-time

Company Overview :

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market.

Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men’s suiting and shirting.

Who You Are :

  • You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results.
  • You thrive in a high-energy, fast-paced, customer-focused environment
  • You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company.
  • You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences.
  • You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
  • You have a no task is too small’ attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms.
  • You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment.

What You Will Do :

  • Utilize critical thinking skills to strategically plan the day-to-day store operations, prioritize and adapt to the needs of the made-to-measure business, and deliver timely results.
  • Create an unparalleled guest experience overseeing all aspects of the made-to-measure business including wedding group fittings, individual fittings, and custom order entry.
  • Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
  • Speak authentically about our product, community, and culture and communicate honestly and with kindness in order to create the space for others to do the same.
  • Under the direction of the Store Manager, you perform / complete other additional projects, duties, and assignments as required and / or by request.

Job Benefits :

  • Comprehensive health insurance package with an employer contribution
  • 401K available after 1 year of employment
  • Employee Discount
  • Opportunity to be a critical member at a people-centric, fast-growing company
  • 30+ days ago
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