Fulfillment Call Center

Part-time Fulfillment Call Center

The Part-time Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues. This part-time position is based at our Sixth Avenue location (between 18th and 19th streets).

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Works collaboratively with the team to manage multiple calls, emails, and inquiries
• Utilized multiple proprietary programs to manage customers' orders and workflow
• Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues
• Actively researches product information and shares information on product uses with customers based on feedback and testimonials
• Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues
• Coordinates return deliveries from customers and processes them for credit to customers
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential / sensitive company and customer information
• Performs other requested tasks and duties
• Will be trained in Fulfillment processes such as pulling and packing orders

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect :

For our full-time associates, we offer even more :

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

What You Bring To Us

The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.

Stores Physical Requirements

State Specific Notices