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Senior Manager, Member Accounts

Civica
Lehi, UT
Full-time

Essential Duties and Responsibilities

  • Develops positive relationships with key stakeholders in each health system in the region in pursuit of delivering an exceptional customer experience
  • Consistently looks for and acts on selling opportunities in pursuit of ongoing business growth.
  • Partners with internal resources in order to drive additional value and expertise
  • Analyzes data to research and resolve member concerns and to identify opportunities to increase volume commitments
  • Continuously reinforces the Civica value proposition while securing product renewal commitments and asking for increased commitment levels
  • Analyzes and tracks health system trends and affiliation activities
  • Shares best practices across members and internally with teammates
  • Provides feedback / suggestions to consistently improve the workflow related to account setup and ongoing management
  • Potentially joins the VP, Member Services in new business prospecting and sales calls
  • Shows ability to participate in or lead commercial or organizational special projects as needed
  • Ensures commitment to compliance with all applicable laws and regulations
  • Performs other duties as assigned

Minimum Qualifications

  • Bachelors degree required.
  • Minimum five years of demonstrated successful experience in strategic sales and account management roles in a healthcare setting, with preference for selling to hospital system pharmacists, pharmacy operations, and drug supply chain
  • Ability to lead initiatives independently and as part of a team
  • Possesses a high level of urgency with a bias towards action
  • Demonstrates strong problem solving skills
  • Project management skills with attention to details
  • Excellent oral and written communication skills
  • 30+ days ago
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