To maintain the highest level of services offered to guests through management of the functional areas of Bell, Door & Valet Parking services
Job Focus :
Focus is on, but not limited to the following :
- Oversee Guest Services operations with direct accountability for leadership of Guest Services Operations
- Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition
- Presents a clean, neat and well-groomed appearance
- Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow associate of same, whenever possible
- Full knowledge and understanding of company and department rules and regulations, policies and procedures
- Conduct pre-shifts and ensure fellow associates are informed of all current information
- Ensure all workstations are fully stocked by conducting inventory checks
- Ensure day-to-day Guest Services operations are running efficiently, this includes staffing levels and upholding associates to the highest level of service standards and productivity
- Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement, Health and Safety, and Guest Service initiatives
Desired Qualifications :
- Knowledge of Front Services operation in a similar resort setting
- One to Two (1-2) or more years’ experience in a similar resort setting
- High School Diploma or equivalent is required
- Must have the ability to effectively communicate in English, both written and verbal forms
- A professional demeanor and attire is to be maintained at all times
- Must have strong interpersonal and organizational skills
- Ability to working independently with little to no supervision
- Must be able to perform in a team environment
- Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
- Previous experience in a high-end luxury Gaming or Hospitality environment is desired
- Must have exceptional time management skills
- An intermediate to proficient understanding of Computer systems such as : Microsoft Word, Excel & Outlook is preferred
- Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
- Ability to operate automatic and manual transmission vehicles
- A valid NV Driver’s License is required and must be obtained before entering this position
- A valid Alcohol Awareness Card is required and must be obtained before entering this position
- Must be 21 years of age or older
Front Services Assistant Manager
To maintain the highest level of services offered to guests through management of the functional areas of Bell, Door & Valet Parking services. Oversee Guest Services operations with direct accountability for leadership of Guest Services Operations. Knowledge of Front Services operation in a similar ...
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To maintain the highest level of services offered to guests through management of the functional areas of Bell, Door & Valet Parking services. Oversee Guest Services operations with direct accountability for leadership of Guest Services Operations. Knowledge of Front Services operation in a similar ...
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