Operations Implementation Lead, Complex Policy & Product Services

As Operations Implementation Lead, Complex Policy & Product Services, you will collaborate with operations, technology, product, and other teams to guide them towards a successful release of new systems, features and processes.

As a member of a team of product and system subject matter experts, you will facilitate identification and successful implementation of business requirements to achieve innovative, best-in-class service experiences for our customers and distribution partners.

You will lead complex policy and product services with deep subject matter expertise!

You are

An innovative leader with vision focused on challenging the status quo to achieve innovative solutions and experiences our customers and distribution partners expect and prefer.

You easily collaborate with partners, customers and distribution partners and are a strong and articulate communicator. You are a courageous leader of change and persistently focused on execution.

You are viewed as a subject matter expert and consistently relied upon for advice and guidance to articulate the best path to realize solutions that create the best possible customer experience.

You will

Leverage SME knowledge of business operations to ensure requirements created for initiatives meet the vision, goals, and objectives of IM Operations and of the organization.

Provide support to technology and testing teams to ensure functionality is delivered and used correctly. Assist the creation and review of test plans, test cases, and test results to ensure complete validation.

Develop, maintain and present project status updates to leadership. Maintain and prioritize backlog items with partners.

Collaborate with IM Complex Team leadership to define the evolving future state of system and process implementations. Mentor team members toward the shared vision of team structure and function.

Assist with creation and refinement of long-term strategic needs planning within IM Operations. Includes projections for staffing, internal / vendor costs.

Leverage the IM shared service team to create and implement production delivery and communication plans to ensure operational readiness.

Partner with shared services to develop, publish and maintain procedures to ensure proper usage of delivered functionality.

Ensure post-production verification of functionality to ensure original vision is realized. Work within administrative teams to resolve complex and advanced customer facing issues.

Maintain and prioritize inventory of outstanding defects and enhancements.

Serve as a liaison between the business, analysis, testing, and development teams. Apply an Agile mentality and behavior to effectively collaborate with agile team and stakeholder(s).

Manage the delivery of dependencies across teams.

Apply problem solving and make critical decisions regarding functionality and priority across operations and project teams with a focus on delivering value.

Define, create, maintain, and use reporting and analytics to quantify initiative benefits and drive future improvements with an emphasis on service excellence and efficiency.

You have

BA / BS degree preferred, but not required

Demonstrated success working across business area with multiple key partners required

Exceptional problem-solving skills with demonstrated success

Excellent verbal and written communication skills required

Ability to create and present formal presentations to senior leadership

Highly proficient in managing multiple priorities

Proficiency in Outlook, Microsoft Word and creating Excel spreadsheets and PowerPoint presentations

Superior organizational skills with attention to detail across a variety of tasks

Ability to think at a strategic level and help create new ways of working to align with the company’s future vision

Experience with life, disability, and wealth management products, systems, and data preferred but not required

Salary Range

$66,130.00 - $108,640.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

Choice of high deductible / copay medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

Dental plan

Vision plan

Health care accounts flexible spending, health reimbursement, and health savings accounts

Critical illness insurance

Life and Disability Insurance

Company-paid Life and Disability insurance plus voluntary supplemental coverage

Accident insurance

Retirement and Financial

401(k) retirement plan with a company match, plus an annual age / service-based Company contribution and an annual profit-sharing contribution, if applicable

Complimentary 1 : 1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

Flexible work arrangements (part in-person / part remote)

Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

Emotional well-being, mental health, and work / life resources powered by Spring Health

Wellness programs, including fitness program and equipment reimbursement

Child, adult, and elder back-up care support through Bright Horizons

Adoption assistance

College planning

Tuition reimbursement

Student loan assistance

Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups :

Employee Resource Groups :

Colleague Connection Committees

Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

Voluntary self-ID

Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact

Current Guardian Colleagues : Please apply through the internal Jobs Hub in Workday.