Navigator Supervisor

Job Description

Job Description

Company Overview :

PHS is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities.

As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services.

We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV / AIDS.

Learn more about our work at healthsolutions.org.

Program Description :

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health.

WYNYC brings together over 100 organizations offering various programs such as food, housing, employment, health insurance, and sexual health services across all five boroughs.

These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity.

To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state.

Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

Position Summary :

Under the general supervision of the Manager, Coordination Center Operations, the Navigator Supervisor will perform both the functions of a Navigator and a supervisor for Navigators supporting the WholeYouNYC Social Care Network.

The Supervisor will provide screening and service navigation for complex cases and / or support for the team during high case volume periods.

Supervisory responsibilities include direct supervision and coaching for Navigators, facilitating teams training and capacity building, monitoring staff productivity and additional support for special projects.

The Navigator Supervisor will also work closely with SCN Training and Technical Assistance Coordinators, the WholeYouNYC Project Manager and network partners to enhance workflows for improved referrals outcomes and SCN effectiveness.

Specifically, the Navigator Supervisor will :

• Directly supervise approximately 3-5 Navigators supporting the WholeYouNYC Social Care Network.
• Provide limited screening and navigation support (est. 25-30% of time) on behalf of the SCN, as needed, including, but not limited to :
• Conduct outreach to Medicaid populations residing in the SCN’s region (Brooklyn, Manhattan, Queens) utilizing a standardized assessment tool to assess their health-related social needs.
• Assess client eligibility for a range of services and refer to appropriate community-based social supports.
• Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on needs, eligibility and preferences.
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in the SCN and existing local social services infrastructure.
• Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
• Follow up with clients to confirm that needs have been addressed.
• Inform SCN learnings based on client experiences and insight about Medicaid population needs.
• Act as a coordinated intake and social navigation subject matter expert, providing leadership, guidance and best practice techniques to CRN staff and network partners.
• Ensure high-quality and timely execution of SCN activities by the team supporting the SCN.
• Assist with the development and / or revision of SCN service delivery workflows.
• Coordinate and facilitate both new hire and ongoing training for Navigators (and other team members, as needed) including, but not limited to : SCN onboarding, screening, workflow, partner relationship management, outreach strategies, and effective use of the SCN data and IT platform.
• Ensure effective use of the SCN data and IT platform by Navigators and network partners. Provide insights about platform usage, issues and opportunities to inform training, technical assistance needs and system enhancement requests.
• In collaboration with the Manager, Coordination Center Operations, coordinate Navigator team schedules and define team productivity targets and work priorities.
• Monitor team productivity. Identify training gaps and performance issues. Develop and implement action plans to enhance team performance.
• Proactively review key productivity and performance metrics, data and reporting. Collaborate with Quality Improvement and Evaluation to develop and implement improvement initiatives.
• Provide both formal and informal performance review and feedback to supervised Navigators to foster their career growth and development.
• Coordinate and lead team meetings and 1 : 1s with supervised Navigators.
• Lead and participate in network engagement meetings, staff / team meetings, mentoring meetings, planning meetings and others, as needed.
• Other duties as assigned and prioritized by WholeYouNYC SCN management.

Qualification and Experience :

• Bachelor’s degree with coursework in community health preferred.
• 3-5 years’ experience working in a care navigation / coordination / intake capacity, specifically within the human services sector.
• 2 years’ experience in a supervisory role.
• Bilingual or multilingual preferred.
• Computer skills and ability to navigate analytic technology solutions for documentation, tracking and review of data.
• Strong leadership and management skills including the ability to set team priorities, identify and resolve issues constructively, assess staff performance, provide career mentoring and coaching.
• High degree of self-organization and ability to work independently.
• Attention to detail with the ability to analyze data and make informed decisions.
• Excellent communication (listening, written, oral) skills and ability to communicate effectively in-person, via email and / or phone with clients and network partners who work across various sectors.
• Comfortability presenting to various audiences (e.g., community-based organizations, healthcare providers, community members) and succinctly community key messages.
• Knowledge and experience working with vulnerable populations; possess cultural competency skills.
• Enthusiasm for assisting New Yorkers of diverse backgrounds.
• Knowledge of motivational interviewing and / or other coaching techniques preferred.

Benefits :

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals.

If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application.

We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you!

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.

Monday to Friday 9 : 00am - 5 : 00pm

35 Hours perweek