Office Assistant Water & Sewer

SUMMARY

Responsible for assisting with the daily operation of the water and sewer accounts receivable collection

system, service bills, and service call schedule coordination. Assists with the preparation of closing

documents pertaining to real estate program. Communicate with town officials and outside companies

such as engineering firms, lawyers, rate payers, tax collectors, etc. regarding billing questions, service

inquiries, water quality complaints, seasonal tum on / off, etc. Must have accounting knowledge and

a high degree of accuracy. This position will complete the duties of a Special clerk or Billing tech in their

absence.

DUTIES AND RESPONSIBILITIES

• Answer and direct phone calls and greet customers.
• Schedule appointments and maintain calendars.
• Prepare communications, emails, correspondence, memos, letters, purchase orders and forms.
• Create and maintain filing systems, both electronic and physical.
• Assist Special Clerk with all duties involving accounts receivable : entry of daily receipts of

water and sewer payments, service bills through reconciliation and preparation of deposit reports

• Process mail and sort payments.
• Secondary contact with the treasurer for resolutions of discrepancies.
• Service customers in person, through email, or over the phone to resolve questions regarding

accounts receivable, real estate transfers, property tum on / tum off, complaints, and other similar

situations.

Assists with document preparation and scheduling appointments for Real Estate Transfer

Program.

• Print, record, distribute, and file DIGSAFE requests.
• Assists Billing Tech with all aspects of invoicing, automated meter readers, creation of Service

Advance Receipts and Service Advance Deposits, Backflow Prevention Program.

• Research past-due bills for the lien process and coordinate with the Town treasurer.
• Maintain the vacation and sick leave records for Commission employees.
• Prepare files and documentation for the end-of-the-month reconciliation.
• Create work orders for upcoming appointments in VueWorks and distribute them to field staff.
• Assist in the tracking and collection of overdue balances.
• Complete other duties similar in nature as assigned.

REQUIRED BACKGROUND

High school diploma with typing, accounting, and a minimum of 2 years of related experience.

Computer skills and Microsoft Word proficiency.

EOE / AA