Claims Manager

Carrols Restaurant Group, headquartered in Syracuse, NY, is a subsidiary of Burger King Corporation. Carrols operates over 1,000 Burger King® locations across 23 states and approximately 60 Popeyes® locations in 6 states.

Carrols currently employs over 25,000 people in our restaurants and our Home Office. We’ve been in the quick service restaurant business for over 60 years, so we know a little bit about success.

We’re all about finding talented people and giving them the tools and knowledge to make it to the top. We are excited to bring on a new team member in our Safety & Risk department and we are currently recruiting for a Claims Manager to join our team.

The Claims Manager is a hands-on position that is overall accountable for the management and administration of property, general liability, and workers compensation programs for the Company’s stores which includes compliance at both the federal and state level.

This position also oversees 3 direct reports and reports into the Sr. Director of Human Resources.

Key Job Responsibilities :

• Set strategic direction for the department and its employees.
• Manage and organize departmental workflow to achieve efficient coordination, investigation, evaluation, and resolution of insurance claims which include Workers Compensation, General Liability and Property Damage claims.
• Investigate, review, and evaluate new insurance claims daily
• Work very closely with restaurant managers and field managers to quickly recover all pertinent information and supporting documentation for claims when they occur and manage the interactions with insurance claims representatives.
• Liaise with multiple departments on the satisfactory closing and accounting of open and recoverable claims (i.e property)
• Partner with outside counsel on general liability and manage vendors’ reserve and settlement requests
• Contract management with safety and risk vendors (Sharps, SDS, Safety Shoes, E-Training)
• Responsible for Company communications regarding safety and risk management programs
• Attend claims reviews quarterly.
• Coordinate and provide annual renewal information for brokers and insurance brokers to renew insurance contracts yearly.
• Approve and manage reserves.
• Manage, administer, prepare various other safety and risk management and related matters as assigned and / or required to administer programs.
• Run monthly and quarterly reports tracking claims costs activity.
• Provide monthly analysis of Worker Compensation and General Liability, and Property Damage claims.
• Coordinate with legal department summons and complaint is received. Being sure all proper parties involved are notified for proper handling.

Gather information to assist in the defense of the claim at hand.

Other duties as assigned.

Requirements & Qualifications :

• 15+ years prior experience in liability, property and workers compensation insurances required with a preference for commercial property and liability / litigation experience.
• Retail or commercial property experience required.
• Prior management / supervisory experience preferred.
• Knowledge of laws and regulations governing Safety and Risk Management required.
• Strong financial literacy and the ability to analyze and present data is required.

The salary range for this position is $90,000 - $115,000 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.