Manager, Consumer Insights - Customer Analytics

Customer Insights Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose :

Responsible for structuring and managing projects that translate customer data into actionable insights to support strategic decisions. Responsible for both independent and collaborative insights generation on customer segments, categories and markets. Other responsibilities include driving an in-depth understanding of customer value, needs and preferences and the identification of customer segments and behaviors that can be leveraged into business actions. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce.

Key Responsibilities :

• Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
• Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
• Development and delivery of effective presentations that summarize complex analyses and inform business decisions
• Coordination of the activities of internal and outsourced customer analytics resources
• Build trusted relationship with business partners

Direct Manager / Direct Reports :

Position reports to Director CI Analytics

No direct reports

Travel Requirements :

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

Masters degree or MBA

Experience using statistics / analytics in a business or marketing setting

Familiarity with customer and transaction-level data

Retail experience and / or interest

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

History of outstanding performance in strategic thinking and analysis

Experience managing all aspects of discrete projects / workstreams (relationship management, data collection, analysis, interpretation, document development, communication)

Ability to develop frameworks and approaches to break complex business questions into addressable pieces

Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)

Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)

Experience with creative data visualization techniques

Experience developing executive-ready communication materials and presenting them to senior stakeholders

Ability to work closely with peers and manager in flat team structure

Demonstrated history of continuously learning new analytical techniques and approaches

Ability to interpret and translate outputs from complex analyses into business language