About the role
WEG Electric Corp. has a great opportunity for a position to join our team. This role will coordinate warranty and billable field services for installation and commission of new machines as well as troubleshooting and repairs.
Makes decisions on warranty cases and provides technical support to internal and external customers.
Primary Responsibilities :
- Provides technical support to customers
- Makes warranty decisions on warranty claims in conjunction with the factory and the customers
- Creates action plans for supporting customer complaints in the field.
- Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams.
- Executes and supports the evaluation of warranty claims and technical support requests.
- Defines scope of work for repairs in the field and in house.
- Quotes repairs in the field and in house.
- Recommends measures to improve warranty methods, performance and quality of service.
- Participates in joint field service calls with the field service team.
- Keeps and promotes good communication with customers, suppliers, factory teams and team members.
- Other duties and tasks as assigned.
Education :
Electrical or Mechanical Engineering degree preferred
Knowledge / training :
- Knowledge of electric machines, construction and operation
- Understanding of industrial applications for motors and generators
- Reading schematics and mechanical drawings
- Basic Vibration analysis
- Able to use diagnostic tools and equipment
- Intermediate level of MSOffice, required
- Negotiation
Experience :
4 years of relevant experience.
About WEG Electric Corp.
WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually.
Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses : Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators.
The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide.
Visit our website to learn more : www.weg.net
We offer a pleasant work environment, competitive compensation and full benefits package.
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