RETAIL WAREHOUSE OPERATIONS SUPERVISOR

Retail Warehouse Operations Supervisor Location Gig Harbor, WA (Wilco) Employment Status Full Time, Benefits Eligible Pay range 46,000.

00 - 52,000.00 Retail Warehouse Operations Supervisor

JOB PURPOSE : To deliver on the mission of Wilco by profitably providing superior customer service.

JOB SUMMARY : Profitably lead and supervise a select portion of a retail store location including : warehouse and stocking operations, inventory control and receiving activities, facility image, personnel.

Essential Job Responsibilities Include But Are Not Limited To The Following :

• Supervise warehouse, stocking, inventory and receiving personnel including staff selection with the Retail Manager, training, mentoring, coaching and performance appraisal development and delivery to employees.
• Assist with location sales and customer service using established retail customer service standards.
• Maintain store facility, backstock, warehouse, yard, and location equipment using established retail image standards.
• Direct location merchandise management including receiving, stocking, warehousing, and selling of product utilizing procedures established by retail store operations.
• Ensure check-in and merchandise receiving complies with established standards.
• Participate in creating work schedules for assigned teams or team members with guidance from Retail Manager.
• Execute annual operating budgets for the store location including sales and margin projections and expense control.
• Ensure responsibilities of the Inventory Specialist position are delivered on.
• Assist with eCommerce fulfillment, staging, and loadout activities as required.
• Operate forklift, delivery truck, tractor (if applicable) as needed.
• Run, monitor, update, review, and act on system reports as assigned.
• Communicate product outages and special customer situations to managers.

Other Responsibilities Include But Are Not Limited To The Following :

• Ensure stocking process including the log, OOS scan, and store-wide pick lists are being generated and worked to completion.
• Participate in special project work when requested.
• Ensure that customers are greeted and their needs matched with the relevant person or department.
• Correctly stock merchandise utilizing established stocking and merchandising directives.
• Unload, check-in, stock, assemble and organize warehouse and yard merchandise utilizing established procedures.
• Coordinate retail customer deliveries per established standards.
• Some store and warehouse merchandise assembly maybe required.
• Attend regular and special meetings as required.
• Willingness to attend continuing education courses on leadership, supervision, etc.
• Knowledge, understanding, and training of safety procedures and the casualty investigation process.

Special Skills / Training

• Knowledge of management, supervision practices, principles, and regulations.
• Knowledge of industry and support of company core values.
• Skill to operate computer systems and automated office machines.
• Ability to communicate effectively both verbally and in writing to customers and staff.
• Ability to interact effectively with customers and co-workers.
• Skill to operate a forklift, tractor, and other facility equipment safely and efficiently.
• Valid drivers license with clean driving record.

Experience / Education

• 3 years retail experience.
• One year retail supervision experience.
• High school diploma or equivalent experience.

Physical Requirements

• Regular bag / bale lifting.
• Prolonged standing and repetitive bending.

Working Conditions

• Indoor / outdoor work.
30+ days ago