Hospitality Associate Mid-City

JOB PURPOSE OR MISSION : Receives and records cash and / or charge payments. Balances cash receipts against register tape on a daily basis for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A : Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS :

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B : Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient / organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C : Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

CRITERIA D : Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his / her job performance.

PERFORMANCE STANDARDS

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and / or department quality initiatives.

CRITERIA E : Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization material, human, and financial.
• Consistently looks for and uses resource saving processes.

CRITERIA F : Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to :

1. Receives, records and balances cash or charge payments from customers.

PERFORMANCE STANDARDS :

• Greets each customer in a pleasant and respectfully manner and displays courtesy at all times.
• Calculates total cost of items on food tray and accepts payment in cash, meal ticket, charge card or payroll deduction with 100% accuracy.
• Compares totals on cash register with amounts of currency in register to verify balances at end of each shift.

2. Serves food to customers and maintains clean work areas.

PERFORMANCE STANDARDS :

• Sets up board menu to reflect current menu.
• Assures presentation of all menu items adheres to established standards.
• Obtains and places dishes, silverware, hot and cold foods, baked goods, beverages, desserts, and condiments according to established standards.
• Arranges and replenishes items as needed.
• Provides service to customers in a friendly and efficient manner.
• Cleans cafeteria including serving area continually.
• Maintains appearance of all equipment and serving counters.

3. Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS

Previous cashier experience preferred.

EDUCATIONAL REQUIREMENTS

High School Diploma or GED preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Knowledge of cash management principles and / or procedures. Account balancing skills.

HIPAA REQUIREMENTS :

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position.

SAFETY REQUIREMENTS :

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to : Incident reporting, handling wastes, sharps and linens, PPE, exposure control plan, hand washing, and environment of care.