SERVICE SALES REPRESENTATIVE II *PC

Description

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time.

For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs.

These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions.

Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Service Sales Representative II

Gaithersburg, MD OR Auburn, CA

Your Tasks :

Responsible for managing service sales for a designated book(s) of work in an assigned geographical area(s). Manages existing service business by following company renewal process, engaging directly with customers and internal teams to ensure efficient consistent service coverage of all eligible instruments.

Working together with internal sales and operation teams developing new service sales opportunities to grow service and improve customer

Essential Duties and Responsibilities :

• Manage an internal renewal process to ensure timely, uninterrupted service coverage for all existing customers.
• Identify upcoming service expirations and opportunities to upsell to ensure 100% coverage by offering best solutions available.
• Engage with customers directly, represents the company in all outside service sales functions : including but not limited to pricing, negotiations, creating quotes and service agreements.
• Serve as an initial point of contact and the company representative for all internal and external service sales inquiries and developments.
• Participate closely with internal sales teams to assist in all new service sales opportunities by educating customers and ensure a future service coverage.
• Take an active involvement in establishing and maintaining positive, mutually beneficial partnerships with customers' key players to ensure successful long-term relationships
• Use internal company tools (CRM, etc.), manage, track and report on all service sales activities and assisting sales teams in selling service.
• Perform analysis of sales activities by creating reports to develop most efficient processes and practices related to selling service.
• Assist with identifying and participating in wide company service projects to support the overall business strategies and achieve company goals.
• Continually learn and record changes in service selling offerings to educate and assist internal teams and customers.
• May be required to perform other duties as assigned.

Requirements :

High School Diploma required, college degree preferred; Minimum of 4 years proven sales, account management, or similarly related experience;

or an equivalent combination of education and experience.

• Proficiency in operating a computer with the Windows operating system, including Outlook email, CRM database (such as SAP, Salesforce), internet applications, and basic MS Office products.
• Understanding of business processes and ERP systems.
• Understanding of the sales cycle and solution selling process.
• Experience in service-based sales position for capital equipment especially within a bio related industry preferred.
• Knowledge of Field Service Management (FSM) and CRM systems preferred.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk;

use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch.

The employee must occasionally lift and / or move up to 50 pounds (dual lift). Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job is performed in a variety of facilities. Each person performing this job must have a home office environment, which is temperature controlled.

This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.

As a global team of over 3,000 diverse innovators, we are united by a shared vision to advance research and improve patient care worldwide.

Our mission transcends mere scientific discovery; we are on a quest to unravel the complexities of biology and transform them into tangible solutions that propel research to unprecedented heights.

Here, you will contribute to work that is breaking barriers, blending the wonders of biological discovery with the pursuit of well-being for all.

Every day presents a chance to make a tangible impact and play a key role in accelerating the journey of research from the lab to the market.

Join Miltenyi Biotec and immerse yourself in an environment where your efforts are significant, your contributions are valued, and your work truly matters.

For Candidates based in Auburn, CA, the anticipated total cash has been established at $109,200-$147,700 / year. The total cash of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training.

The above total cash represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan.

All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.