Front Desk Receptionist

Company : AbaCares Services

Job Type : Full-time

Application Deadline : 09 / 30 / 2024

Are you passionate about helping others and providing exceptional customer service? Join our team at AbaCares Services as a Home Care Front Desk Receptionist!

AbaCares Services is a leading home care agency dedicated to providing compassionate and professional care to our clients.

We are seeking a dynamic and friendly individual to join our office in Northeast Philadelphia.

If you thrive in a fast-paced environment, enjoy interacting with people, and strongly desire to make a difference, we want to hear from you!

Key Responsibilities :

Client Interaction and Coordination : Greet clients, caregivers, and visitors with warmth and professionalism, manage phone calls, emails, and inquiries, and schedule and confirm appointments.

Administrative Support : Maintain accurate client records, manage mail and deliveries, order office supplies, and perform data entry and filing.

Compliance and Record Management : Ensure all client records are managed according to HIPAA and agency policies and maintain Up-to-date documentation.

Communication and Support : Liaison between clients, caregivers, and office staff; address client concerns; and assist with emergency coverage and shift changes.

Crisis Management : Respond to urgent situations, manage client emergencies, and document incidents according to agency protocols.

Customer Service : Deliver exceptional service by demonstrating empathy, professionalism, and a problem-solving attitude.

Qualifications :

• A high school diploma or equivalent, an associate degree or certification in healthcare administration or a related field is preferred.
• 1 - 2 years of experience in a front desk, customer service, or administrative role, preferably in a home care or healthcare setting.
• Strong communication and organizational skills, with the ability to multitask effectively.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• Compassionate, patient, and customer-focused, with a commitment to delivering high-quality service.

What We Offer :

Competitive pay and benefits package.

A supportive and collaborative work environment.

Opportunities for professional growth and development.

The chance to make a meaningful impact on the lives of clients and their families.

How to Apply :

To apply, visit www.abacares.org / careers.

We look forward to hearing from you!

Join AbaCares Services and help us make a difference in the lives of those we serve!