Patient Navigator - Nampa (Bilingual Preferred)

Want to be a part of a team that's making a difference across the Treasure Valley? Terry Reilly provides quality, integrated medical, dental and behavioral health services to everyone, regardless of income or insurance status.

This is only made possible through our mission-driven, talented team. Because we support and value your time in and out of the office, it is important to us that our staff is given a healthy work-life balance.

With a flexible schedule and excellent benefits including options for free healthcare, we hope you will consider joining our growing team.

GENERAL RESPONSIBILITIES

This role works closely with outreach, medical providers, and primary care teams to provide short-term care coordination to improve their health and general well-being through the coordination of care and services available at Terry Reilly under the supervision of the outreach dept.

This position works to improve quality, increase patient engagement by helping the patients address the barriers to access care to keep patient active in their care.

This position requires the ability to investigate and resolve discrepancies, think critically and analytically, and communicate effectively.

MINIMUM QUALIFICATIONS

• High School Education or equivalent
• One-year experience in a primary care setting
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Proven record of customer service excellence including good verbal and written communication skills both in person and virtually.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.
• Available for regular weekend and evening duties and multiple non-traditional work sites such as outreach events and home visits.
• Ability to work independently with minimal supervision and use sound judgment.
• Well-organized, creative, flexible, open-minded and able to manage several tasks simultaneously.
• Ability to handle in a professional manner demanding or difficult patients and clients.

PREFERRED QUALIFICATIONS

• Previous customer service experience.
• Previous experience in a Healthcare or social service setting with at risk populations.
• Previous experience with both billing / scheduling and EHR systems including EPIC.
• Bilingual abilities (English / Spanish).
• Knowledge and experience with health promotion

Terry Reilly Health Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.