Clinical Support Coordinator - Specialty Nursing

CVS Health

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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Clinical Support Coordinator with CVS Health, you will assist the Clinical Nurse Specialists with non-clinical duties related to coordinating home nursing for patients receiving specialty medications for chronic disorders in the home.

Responsibilities include, but are not limited to :

• Coordinate home nursing for assigned specialty patients under the direction of a Nurse Specialist or team supervisor.
• Identify nursing agency based on established guidelines, provide the nursing agency with clinical documents, nursing authorization and clinical competency link / test.
• Management of information in multiple EMR systems, that includes but not limited to, documenting patient demographics, provider details, referral process / status note, preparing and sending forms for signature and discharging from system.
• Assist the clinical nurse specialists with monthly nursing agency authorization renewals.
• Follow-up with agencies to retrieve documents (competencies, signed nursing service agreements, license / certificate of insurance) and upload to CNS.
• Assist Nurse Specialists with Medicare / Medicaid agency searches.
• Complete OIG / SAM searches to ensure agency compliance with federal programs.
• Patient outreach to provide manufacturer injection training contact information.
• Perform other duties as assigned.

This is a full-time remote position. In person attendance to training and meetings may be required in the CVS Specialty Pharmacy Branch

Required Qualifications

• Minimum one year of related experience; administrative support functions, and customer service.
• Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred.
• Effective verbal and written communications skills.
• Excellent organization and time management skills.
• Ability to learn and work with multiple computer applications.
• Proficiency with Microsoft business software (Outlook, Word, Excel).

Preferred Qualifications

Previous experience working in a specialty pharmacy, medical office or healthcare setting.

• Knowledge of medical terminology.
• Proficiency in using electronic health record (EHR) systems.

Education

High school diploma required; some college preferred.

Pay Range

The typical pay range for this role is :

$17.00 - $28.45

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com / benefits

We anticipate the application window for this opening will close on : 06 / 01 / 2024