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Field Service Engineer
Job Responsibilities
- Location : Phoenix, AZ.
- Responsible for providing quality repair and preventive maintenance services of company equipment at customer sites.
- May own or take part in installations or relocations of customer equipment and perform start-up and qualification procedures.
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.
- Determine corrective actions required and escalate for assistance and prompt resolution.
- Remain up to date on equipment / tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Execute project action items and other related duties as assigned.
- Employment type - Full time.
Other Job Responsibilities
Leadership :
May provide on-site instruction to sub-contractors, co-workers, and customers.
Customer Relations :
- Professionally represent the company to the customer.
- Be committed to customer satisfaction and develop good customer relations by maintaining high professionalism standards of conduct.
- Shadow more experienced engineer at customer site as needed.
Minimum Qualifications
- B.S degree or Associate degree in electronics, engineering, or other applicable field of study with +2 years of relevant experience or equivalent, or +5 years of direct experience if no applicable field study.
- Previous experience in installation, maintenance, repair and troubleshooting of capital equipment adhering to company procedures.
- Work experience in clean room environment, wearing clean room garments and appropriate personal protective safety equipment.
- Able to work for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
- Experience in Microsoft Office Suite and data analysis tools.
- Complete assignments with attention to detail and high degree of accuracy.
- Establish and maintain cooperative working relationships with co-workers and customers.
- Adhere to customer rules and policies regarding worksite behavior and safety.
- Able to travel up to 20% of the time. Must have the ability to obtain a valid passport and travel internationally as required.
- Candidates must already have a work authorization that would permit them to work in the US.
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