1st Shift Public Safety Dispatcher

1st Shift Public Safety Dispatcher Category : Administrative & Staff Subscribe : Department : Public Safety Locations : Rock Island, IL Posted : Jun 25, 2024 Closes : Open Until Filled Type : Part-time Non-Exempt Position ID : 178078 Share

About Augustana College :

Augustana College is a private, selective, residential college of the liberal arts and sciences with enrollment of 2600 students.

Our beautiful residential 115-acre campus is located in Rock Island, Illinois, part of the Quad Cities metropolitan area along the Mississippi River, 165 miles west of Chicago.

Augustana awards the Bachelor of Arts in about 90 majors and related academic programs. Our diverse student body, includes 26 percent first generation college students, 23 percent Pell Grant students, 24 percent students of color, and 12 percent international students.

As part of the Augustana 2020 Strategic Plan, the campus has committed to growing as a community who welcomes and includes those historically underrepresented groups on our campus.

Information on these initiatives and future plans can be found at :

Employees at Augustana enjoy an excellent benefit package including retirement, paid time off, tuition benefits for employees and their family members, and much more.

Job Description :

Reports To : Chief of Police

Overview : Provide dispatch services and additional support to College community. This position is part of a team that provides 24 hours per day, 7 days per week, 365 days per year coverage.

This is a part time (70%) 12 month position, 1st shift with weekend / holiday responsibilities.

Hours : Part time - 7am-3pm and every other weekend. 24 hours one week, 32 hours the next week.

Job Duties :

• Answers calls received at the switchboard. Based on information provided by the caller, route calls to the appropriate party and / or dispatch security officers to respond.
• Monitors fire alarms, responding according to College policy and protocol. Monitors camera feeds and reacts to situations as necessary.
• Calls in facilities service personnel and other Augustana employees for emergency purposes or as instructed.
• Answers emergency calls and notifies appropriate internal and external parties as specified by College policy and protocol.
• Sends electronic notifications via Omnilert emergency messaging system to alert campus community of safety concerns.
• Issues visitor and temporary parking passes. Check in contractors.
• Performs additional administrative support duties as requested.

Other duties as assigned

Requirements :

Education : High School Diploma or GED required.

Experience & Skills :

• Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
• Strong proficiency utilizing desktop PC's (Personal Computers)
• Ability to remain calm during emergency and stressful situations
• Ability to make decision with limited supervision and extreme time constraints.
• Ability to work with a diverse group of colleagues, students, and campus visitors.
• Ability to work efficiently with frequent interruptions.

Travel : None

Physical Requirements : Must be able to lift 25 pounds on a frequent basis Also required is the ability to see, listen, hear, speak, read, bend, stoop, and use a computer and telephone to accomplish work outcomes.

Additional Information :

Additional Requirements : This position requires a valid driver's license. Successful candidates must complete a criminal background check.

Note : This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Frequently Asked Questions (FAQs)

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