Senior Experience Designer

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world.

We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins.

In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward.

If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world.

We're a human network that reaches across the globe and works behind the scenes. If you're fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon's portfolio of prepaid brands : Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more - serving millions of customers through multiple channels.

Our mission in the Value Organization is to build a better-connected world through accessible, quality wireless for all.

This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

What you'll be doing...

We are seeking a Senior Experience Designer to join our Managing and Pay team or our Shopping team, where we are iteratively designing and developing best in class experiences for our customers.

Join us to help set new standards in our category and make our customers' digital accounts and payment interactions a truly reliable, simple and exceptional experience.

As a Senior Experience Designer, you will create delightful complex designs to deliver great and secure payment interactions and account management.

The Senior Experience Designer will create and enhance the customer account, compliance and security, while making our purchase experience intuitive and friendly.

The Senior Experience Designer will be inspired by our design vision and accountable for quality solutions across the whole managing journey.

Generating multiple credible design solutions based on analysis.

Exhibiting mastery of shared tools and software for design.

Identifying appropriate design problems and opportunities within a brief and recommend solutions.

Participating in divergent and convergent group work.

Working independently with some guidance to solve larger, more open-ended problems.

Exploring, refining, and documenting solutions thoroughly.

Objectively evaluating and refining concepts based on learnings from prototypes.

Updating user personas for brands.

Updating and researching UI elements available for the brand.

Supporting testing related to design specifications.

Consulting with Learning and Development on content creation.

Reviewing and providing feedback on basic designs, wireframes, and prototypes.

Creating medium-complex flowcharts and logic flows.

Supporting design team.

Where you'll be working...

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

You'll need to have :

Bachelor's degree or four or more years of work experience.

Four or more years of relevant work experience.

Experience designing technical and / or business web applications.

Experience with Figma, Sketch, Adobe XD and / or related tools.

A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc.).

Willingness to travel approximately up to 25%.

Even better if you have one or more of the following :

A degree in design or related field of study.

Ability to digest and translate complex technical requirements into intuitive experiences.

Portfolio examples of enterprise applications and payment, profile and managing account journey samples.

Experience with JIRA.

Experience with Adobe Creative Cloud.

Experience with Smart Sheets and / or Google Suite.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours40 Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $107,000.

00 and $198,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.

This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.