Talent.com
Customer Service Technician
Customer Service TechnicianBrightspeed • Charlottesville, VA, United States
Customer Service Technician

Customer Service Technician

Brightspeed • Charlottesville, VA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.

As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.

As a Customer Service Technician your responsibilities will include :

  • Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer facing work and sales referrals

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

  • High School diploma (or equivalent) or higher
  • Ability to distinguish colors on facilities
  • Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS / DSL installation / repair, cable splicing / maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day / night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability / dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
  • BONUS POINTS FOR :

  • Prior experience as a customer facing telecom operations technician
  • Basic electricity training / certification or documented equivalent work experience
  • ADSL installation / repair experience (self / full installs)
  • A+ / Net + Certified Required Soft Skills
  • This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be : (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues

    #LI-RW1

    Additional Information

    WHY JOIN US?

    We aspire to contemporary ways of working.

    Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

    We offer competitive compensation and comprehensive benefits.

    Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

    Inclusion and belonging are at the center of our grounding belief inBeing Real .

    When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

    Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

    For all applicants, please take a moment to review our Privacy Notices :

  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice
  • Videos To Watchhttps : / / vimeo.com / 681585068

    serp_jobs.job_alerts.create_a_job

    Service Technician • Charlottesville, VA, United States

    Job_description.internal_linking.related_jobs
    Appliance Repair Technician

    Appliance Repair Technician

    Mr. Appliance • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Work vehicle provided to take home (if within service area).Employer sponsored Retirement plan.We offer our Service Technicians the support they need to provide exceptional customer service.We are ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Service Crew Technician, Parking & Transportation

    Service Crew Technician, Parking & Transportation

    Virginia Department of Human Resource Management • Charlottesville, VA, US
    serp_jobs.job_card.part_time
    Service Crew Technician, Parking & Transportation.University Transit Service (UTS) at the University of Virginia's Department of Parking and Transportation is searching for Service Crew and Fleet T...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HVAC Technician

    HVAC Technician

    Cargill • Grottoes, VA, US
    serp_jobs.job_card.full_time
    New, easy-to-apply options are available for this role : chat with our recruiting assistant Ana at careers.Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Maintenance Technician - Charlottesville, VA

    Maintenance Technician - Charlottesville, VA

    NewCastle Management Group • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HVAC Service Technician

    HVAC Service Technician

    Work With Your Handz • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join Us as a Top-Tier HVAC Technician!.We've been the go-to crew for keeping Charlottesville cozy for nearly a century! From plumbing to HVAC, electrical work, and smart home tech, we’v...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    QC Technician

    QC Technician

    SERAPHIC GROUP INC • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Biomic Sciences, LLC is a subsidiary of the Seraphic Group and the manufacturer and seller of a revolutionary gut health supplement, ION •Intelligence of Nature (ION •). Sourced from 60-million-year-o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Care Technician

    Patient Care Technician

    Sentara Healthcare • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Sentara Martha Jefferson Hospital is looking for a FT Day Patient Care Tech candidate.As a Patient Care Technician with Sentara, you will have the opportunity to learn many new skills.From taking v...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Technician I

    Field Service Technician I

    NCR Voyix • Charlottesville, Virginia, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    TITLE : Field Service Technician I.POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY : .Are you a Field Technician? Field Engineer? Service Technician?. Or do you want to start a career in this ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    IT Field Service Technician

    IT Field Service Technician

    UBEO Business Services • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team. UBEO is a distributor / servicer of document ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Maintenance Technician - Charlottesville, VA -AV

    Maintenance Technician - Charlottesville, VA -AV

    NewCastle Management Group • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Maintenance Technician - Charlottesville, VA -ARD

    Maintenance Technician - Charlottesville, VA -ARD

    NewCastle Management Group • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Automotive Service Technician

    Automotive Service Technician

    ZipRecruiter • Orange, VA, US
    serp_jobs.job_card.full_time
    Join Our Team at Toyota - Now Hiring Technicians!.Full-time, Competitive Salary + Benefits.Diagnose, repair, and service Toyota vehicles to the highest standards. Perform routine maintenance and ins...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Technician

    Service Technician

    AmeriGas • Charlottesville, VA, United States
    serp_jobs.job_card.full_time
    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1. Together, over 6,500 dedicated professionals will d...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Charlottesville Noland • Charlottesville, Virginia, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative (Plumbing & HVAC Supply Counter).Winsupply of Charlottesville is looking to add full time Counter Service Representatives to our team. Our operating hours are Mon...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Equipment Service Technician- Car Wash

    Equipment Service Technician- Car Wash

    Sheetz, Inc • Charlottesville, VA, United States
    serp_jobs.job_card.full_time
    Install, replace, repair, clean and maintain all car wash related equipment at the lowest possible cost.Complete scheduled preventative maintenance tasks and service calls as well as site checks an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Care Technician (PCT) - Acute General Medicine, 4 North - Full Time

    Patient Care Technician (PCT) - Acute General Medicine, 4 North - Full Time

    Virginia Department of Human Resource Management • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Patient Care Technician (PCT) - Acute General Medicine, 4 North - Full Time.Performs a variety of patient care and administrative support functions under the supervision of a Medical Center Registe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Specialist (Staff Wage)

    Customer Service Specialist (Staff Wage)

    Virginia Department of Human Resource Management • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Customer Service Specialist (Staff Wage).The UVA Bookstore is currently in search for a responsible and motivated candidate who enjoys providing exemplary customer service while managing the daily ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Pharmacy Technician

    Pharmacy Technician

    Wegmans Food Markets • Charlottesville, VA, US
    serp_jobs.job_card.part_time
    Morning, Afternoon, Evening (Includes Weekends).EARN A BONUS UP TO $500! Hiring immediately!.To be considered for this position, you must be a. At Wegmans, our customers depend on our pharmacy profe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    PT Customer Service Leader

    PT Customer Service Leader

    Food Lion • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Category / Area of Expertise : Retail Operations.Location : USA-VA-Charlottesville-570 Riverbend Dr Store Code : Store 00253. Front End (7208127) Food Lion has been providing an easy, fresh and affordabl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Pest Control Service Technician

    Pest Control Service Technician

    American Pest • Charlottesville, VA, US
    serp_jobs.job_card.full_time
    Celebrate 100 years in business with us in 2025!.At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted