Primary Responsibilities : The start-up customer service representative communicates with clients while maintaining a professional demeanor.
Specific Duties & Tasks :
- Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
- Communicates with customers via phone, email to create service orders.
- Handles complaints regarding billing or service rendered.
- Gathers all information for the service file location, edits, updates.
- Creates new orders, if necessary.
- Assists field supervisors in communication with customers to set up service calls.
- Create service information advertising folders for the field staff.
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
- Responsible for special projects as requested by management and other duties / responsibilities as assigned to meet the ongoing needs of the organization.
- Ensure compliance with all Del-Air policies and procedures.
Qualifications :
- High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
- A minimum of two years’ experience in call center.
- Comfortable working in fast-paced environments
- Outlook knowledgeable
- Familiarity with Service Titan (preferred but not required)
- HVAC knowledgeable (preferred)
- Computer literate with expert knowledge in MS Office Suite (Word, Excel, PowerPoint).
- Ability to maintain professionalism on the phone, and via email
- Demonstrate strong verbal and written communication skills.
- Ability to speak Spanish, preferred but not required.
- Eligible to legally work in the United States.
- At least 18 years of age.
- Successfully complete a background check and drug screen.
- Ability to thrive in a team environment.
PI250856932
Start-Up Customer Experience Agent
The start-up customer service representative communicates with clients while maintaining a professional demeanor. Assists field supervisors in communication with customers to set up service calls. Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escala...
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