L1 Production Support 100% Remote

Description :

Fannie Mae is looking for an L1 Production Support Specialist to join their team! Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24 / 7 / 365 environment using the knowledge articles and best practices.

Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks.

Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments.

This includes but is not limited to the following :

• Troubleshooting stoppages
• Repairing bugs
• Documenting application performance
• Coordinating with technology and / or infrastructure management to resolve issues, create enhancements / fixes to prevent future issues, and track

implementation of the fixes

Running business processing via schedulers and runbooks

Shift Work :

5 days for a week : Mon / Tues / Fri / Sat / Sun

2 days the following week : Wed / Thurs

Day Shift : 7 : 00 AM to 7 : 30 PM EST

Night Shift : 7 : 00 PM to 7 : 30 AM EST

Skills :

AWS, Linux, Autosys, oracle database (any database experience acceptable), python, AWS cloud practitioner, shell script

Additional Skills & Qualifications :

Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus

• Ability to multitask and handle a high volume fast paced environment
• Ability to work independently as well as with a team
• Ability to follow strict guidelines
• Dependable employee with flexible work hours
• Existing knowledge and skills with at least two of the following :
• AWS and EC2 instances
• Messaging products like Tibco EMS or MQ
• UNIX
• Experience working in and with a Knowledge Base
• Experience working in an environment with SLAs
• Excellent written and verbal communication skills
• Excellent organization and communication skills

Fannie Mae, is a United States government-sponsored enterprise (GSE) and, since 1968, a publicly traded company. The corporation's purpose is to expand the secondary mortgage market by securitizing mortgage loans in the form of mortgage-backed securities (MBS), allowing lenders to reinvest their assets into more lending and in effect increasing the number of lenders in the mortgage market by reducing the reliance on locally based savings and loan associations (or "thrifts").

As of 2018, Fannie Mae is ranked number 21 on the Fortune 500 rankings of the largest United States corporations by total revenue.

This role will give you exposure at the highest level of the mortgage industry, at a company nationally recognized and utilized by almost all loan originators today.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.