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Engagement Program Manager

Engagement Program Manager

VirtualVocationsKalamazoo, Michigan, United States
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A company is looking for an Engagement Program Manager.

Key Responsibilities

Build quarterly and annual roadmaps tied to measurable adoption outcomes

Maintain a rolling 90-day event calendar for customer engagement

Deploy AI for event personalization and utilize automation for customer support

Required Qualifications

5+ years in Customer Success programs, Digital Customer Success, or lifecycle marketing

Understanding of common Jira, Jira Service Management, Confluence, and Loom use cases

Experience in cross-functional alignment across product, sales, support, and marketing

Familiarity with tools like Gainsight, Salesforce, Tableau, and webinar platforms

Ability to use qualitative and quantitative data for measurable program outcomes

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Engagement Manager • Kalamazoo, Michigan, United States

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