EMEA Consultant

Job Details

Description

JOB DESCRIPTION

Position Overview

Position Title

EMEA Consultant

Location / Region

Europe

Direct Reports

None

Reports To

Regional Director EMEA

Employment Status

Full Time, Exempt

Salary Band

Consultant / Associate Director

Work Location

Onsite / Hybrid

Travel Requirements

40% or greater as required domestic and international

Salary

$90,000 - $110,000 USD base, commensurate with experience

Commission Eligible

Bonus Eligible

Yes based on performance goals and organizational performance

Sales Target

Billing / Revenue Target

2x annual compensation

Sponsorship

Candidates must have the legal right to work in the country in which they reside in Europe

Relocation

None

TO APPLY

Please apply via the Griffin Health Services Opportunities website. Your application will require you to upload a CV / resume and cover letter.

Applications submitted by other means will not be accepted. If you have any questions, please email [email protected]

Position Summary

Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a EMEA Consultant to join our highly engaged consulting team, charged with turning concept into reality by partnering with healthcare organizations around the world to implement evidenced-based person-centered care (PCC) practices.

Our PCC Consultants work alongside client teams, rolling up their sleeves to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments.

The hats our Consultants wear are many : trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside).

This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations around the world to advance a compassionate, person-centered vision for healthcare.

PCC Consultants apply their deep understanding of the global healthcare landscape including industry trends and key challenges and priorities to meet client needs.

They own the day-to-day client relationship, and partnering to implement person-centered care practices and working cross-functionally with internal team members to identify new opportunities to address client challenges and ensure solutions are implemented in a timely fashion and align with the client’s PCC strategy.

Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success.

The ideal candidate will have prior experience implementing Planetree’s evidence-based framework for person-centered care, and / or deep experience implementing PCC practices within a complex healthcare environment, preferably with international experience.

Responsibilities

Client Service Delivery

Coach and support staff at client healthcare organizations to implement Planetree’s PCC Framework according to the Planetree Method.

This includes, but is not limited to, presentations, workshop facilitation, conducting assessments, and providing both oral and written reports and recommendations

• Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services
• Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align to improvement / transformation activities
• Cultivate relationships with assigned clients and engage with them as active partners, embodying Planetree’s roll up your sleeves approach to partnership and service
• Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change
• Understand, implement, and teach process improvement methodologies
• Actively and curiously engage in continuous learning related to the evolution of person-centered care
• Demonstrate an ability to consolidate large datasets into distilled themes and recommendations including an understanding of relationships between qualitative and quantitative data
• Independently manage travel to both domestic and international locations

Product & Content Management

• Complete required training and maintain competency in all Planetree products and services
• Seek feedback and review evaluation data to support continuous improvement in service delivery
• Deliver services and content with high fidelity according to internal guidelines
• Continuously evolve and improve Planetree tools and resources advance PCC and organizational mission
• Contribute to the development of curricula, plans of engagement, and assessment tools to support the needs of healthcare organizations

Business Development & Marketing

• Collaborate with sales teams as required for complex proposals, client requirements, and requests for proposals
• Prepare presentations and speak at conferences to represent Planetree and its services as required
• Contribute to Planetree thought leadership through activities such as webinars, case studies, outreach,

Teamwork & Culture

• Live and uphold the Planetree Mission, Vision, and Values in all interactions with colleagues, partners, and clients
• Be a reliable, kind colleague and partner in delivering high-quality programs and services to advance Planetree’s mission
• Demonstrate and convey compassion and empathy, partnership and collaboration and humility and openness
• Be willing to give and receive constructive, just-in-time feedback
• Contribute to Planetree’s organizational learning and development by bringing field experiences and insights back to the team to drive innovation
• Complete mandatory training as required

Data & Billing

• Manage and update all client information in Salesforce
• Track billable hours for client work to maintain accurate invoicing
• Ensure minimum billing targets are achieved based on client delivery obligations
• Manage budgets and contract spend-down for client engagements and conduct follow-up on accounts receivable as required with the Finance team

Critical Skills

• Direct, hands-on experience implementing PCC or related practices or improvement programs within a complex healthcare organization
• Demonstrated interest in driving positive change in healthcare
• Comfortable engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures
• Able to manage multiple projects with competing priorities and timelines, and deliver high-caliber work on time and on budget
• Flexible and able to adapt to various situations and conditions

Minimum Competencies

Area

Minimum

Preferred

Education

• Bachelor’s degree in a healthcare-related field and / or education, organizational development, hospitality, or similar industry
• MBA or MHA
• Additional research, certifications, or other master’s degree

Experience

• Demonstrated hands-on experience designing, implementing, and measuring PCC improvement practices and programs in a healthcare environment
• Obsession with customer experience including follow-up and problem resolution
• 8+ years’ experience in healthcare
• 5+ years’ demonstrated relationship management experience
• Excellent interpersonal, communications, listening, and presentation skills
• Solid working knowledge of improvement methodology, best practices, and data analytics
• Experience working closely with healthcare leadership, clinicians / staff, and patients / family partners to provide education, organization development, and consulting
• History of effectively managing multiple competing responsibilities with the ability to prioritize
• Demonstrated analytical skills and ability to think strategically and solve problems
• Strong project management skills
• International healthcare experience
• Senior operational positions at healthcare provider organizations
• Clinical background (e.g., physician, nurse, allied health professional, etc.)
• PMP or other similar certification
• Worked in a PCC Steering Team and / or PFPC

Technology

• Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products
• Proficient with video conferencing platforms such as Zoom and Microsoft Teams
• Proficient with presentation technology requirements
• Proficient with project management tools
• Proficient with Salesforce
• Proficient with Expensify

License

• Fellow in Person-Centered Care credential to be earned within one (1) year of hire start date
• LEAN, Six Sigma or other similar certification
• Certified coach or equivalent license

Language

• English proficiency written and verbal
• Dutch proficiency written and verbal
• Other foreign languages where Planetree delivers services in Europe (e.g., Spanish, Italian, French, German, etc.)

Performance Evaluation

Performance objectives will be established at the beginning of the team member’s period of employment. These objectives will be discussed and agreed with the team member’s direct line manager.

This will form the team members’ Development & Performance Plan for the year.

Performance will be evaluated by :

• Feedback on work achievements and issues by ongoing discussions and at performance evaluations
• Periodic external member / partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for key areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries, and value diversity in our work and our workplace.

In our work, we promote respect, inclusion, and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race, religion, creed, or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position.

Background checks may include some or all the following : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and / or drug test.

By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer.

You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree’s employment policies.

You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $90,00 to $110,000. It is not typical for offers to be made at or near the top of the range.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

Market and organizational factors are also considered.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here : https : / / www.planetree.org / privacy-policy