Job Description
Job Description
We are offering a contract to hire employment opportunity for an Application Support Engineer in Oldsmar, Florida, United States.
In this role, you will have the opportunity to work directly with our customers, providing high quality technical support and continuously improving our processes.
Responsibilities :
- Address incoming support requests from customers through both telephone and email.
- Develop a comprehensive understanding of our software products to provide efficient support services.
- Document in detail any defects or feature requests reported by customers.
- Create software documentation for our online help system.
- Manage web applications that run on Microsoft Windows, IIS, .NET, and SQL Server.
- Provide constructive feedback to our development team throughout the development / QA testing lifecycle.
- Solve a wide range of technical problems using your skills in Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer service software, and Microsoft Windows.
- Ensure the continuous improvement of our processes using your creativity and problem-solving skills.
- Handle customer service duties including processing applications and maintaining accurate customer records.
- Monitor customer accounts and take appropriate action as necessary.
- Must possess a minimum of 5 years of experience as an Application Support Engineer or in a related role.
- Proficiency in Active Directory is expected.
- Experience with Backup Technologies is required.
- Knowledge of Computer Hardware is crucial for this role.
- Must have a solid understanding of Configuration Management.
- Excellent Customer Service skills are mandatory.
- Proficiency in Microsoft SQL is expected.
- Experience in Application Support is required.
- Familiarity with Break Fix processes is essential.
- Knowledge of Customer service software is required.
- Proficiency in Microsoft Windows is expected.
Application Support Engineer
We are offering a contract to hire employment opportunity for an Application Support Engineer in Oldsmar, Florida, United States. Must possess a minimum of 5 years of experience as an Application Support Engineer or in a related role. Experience in Application Support is required. In this role, you ...
Clinical Specialist Technical Support & Education
The Clinical Specialist, Technical Support and Educational role, is responsible for the clinical support of all incoming clinical and technical services and needs. Responsible for educating Customer Care on Ossur products and supporting Customer them in understanding the details of technical inquiri...
Application Security Engineer III
The Application Security Engineer III will be responsible for identifying and reporting all security issues, prioritizing threats, and confirming threats have been mitigated in accordance with company standards. The Application Security Engineer III will be a resource of experience and best practice...
Remote HVAC Tech Support/Engineer (2647704)
Provide support to customers through various channels (chat, phone, email, web, etc. ...
Symitar Applications Engineer
Job Title: Symitar Application Platform Engineer 🌟. Are you ready to elevate your career in the world of credit unions? We’re seeking a talented Symitar Application Platform Engineer who is passionate about technology and dedicated to making a difference! 🚀. Design, implement, and maintain Symitar a...
Lead Applications Developer
Partner with QA teams to support testing of the application fixes and enhancements. Deep knowledge and understanding of application system architecture and IT infrastructure for support. Ability to support applications that run 24/7, 365 days a year with high availability and throughput. ...
Application Support Analyst
Supporting the various applications. Learns the Applications to the depth required to be able to properly support them. Leads the role in triaging production support tickets. Possess the knowledge and ability to provide the right tools to support the business and stay current on the latest trends, t...
Sap Advanced Business Application Programming Developer
Design, code, unit test, debug and implement SAP ABAP applications while working closely with business analysts. Experience developing custom applications using module pool programming flow logic and screen painter. Familiarity with Native HANA transports, XS engine, web applications. Experience in ...
BESS Application Engineer
We're searching for a skilled BESS Application Engineer to develop cutting-edge applications driving our company's sales growth. As the BESS Application Engineer, you'll serve as a proficient liaison between technical product intricacies and potential consumers, focusing on boosting sales. Your task...
Software Engineer
Are you a Software Engineer/Developer that wants to be at the heart of analyzing, designing, and programming cutting-edge software enhancements and new products in a collaborative environment? . BS/BA degree in Computer Science, Software Engineering or equivalent experience. Today, millions of archi...