Technical Coordinator, Korean Markets

Technical Coordinator, Korea

Vaco is conducting a search on behalf of a leading company in the home comfort sector, seeking a Technical Coordinator for their Engineering & Services Division in Irvine, CA.

This is a full-time position offering a compensation range of $27-30 per hour (non-exempt), with a 15% bonus potential. (Pro-rated first year) (Total compensation range could be up to 75K per year, and up approx.

68k first year, factoring in overtime and bonuses) The non-exempt status ensures eligibility for overtime pay for travel or off-hours calls.

Position will involve travel to Canada once per Quarter and calls with partners in Korea 1-2 times per month. Position is 100 percent onsite in Irvine.

About the Company : This rapidly growing organization has established itself as a leader in condensing technology, specializing in condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions.

Known for their high efficiency and reliable quality, their products have achieved international recognition. The company continues to expand its mission of providing high-quality products available through a network of wholesale distributors in the United States and Canada.

Responsibilities :

• Collaborate closely with the Technical Coordinator Team to gather and organize data, and compile management reports.
• Serve as a liaison between the Irvine office and the headquarters in Korea.
• Communicate effectively with various personnel regarding product issues, changes, and new product developments.
• Update and distribute new technical information to Technical Managers and team members regularly.
• Assist in quality control measures, including testing returned units / parts and field-reported issues.
• Support the research of new technological developments and regulation changes to aid in product development.
• Coordinate and support new and ongoing prototype testing and installations in the field.
• Visit residential and commercial sites to provide technical and translation support.
• Improve existing technical communications and processes (manuals, technical bulletins, training, etc.).
• Maintain open communication with other departments and outside sales representatives to resolve issues or concerns.
• Assist in purchasing various HVAC tech-related equipment and parts based on headquarters' requests.
• Coordinate high-priority domestic and international shipments using various shipping methods.
• Utilize SAP and other proprietary software to gather data, support personnel, and update product information.
• Travel domestically or to Canada once per quarter for 2-3 days.

Requirements :

• Fluent in Korean (speaking, understanding, and writing).
• Fluent in English with excellent verbal, written, and interpersonal skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Effective collaboration and team-player skills.
• Strong organizational, time management, and prioritization abilities.
• Availability to travel domestically or to Canada once per quarter for 2-3 days.

Preferred Qualifications :

• Ability to translate technical documents from Korean to English.
• Experience with SAP is a plus.
16 hours ago