Manager, Regional Operations

Job Duties :

• Comply with all applicable company policies, procedures, and patient protocols.
• Managing all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily.
• Oversee and monitor multiple locations, responsible for overseeing the dispatch group and following and / or improving the overall process.
• Works with staff to effectively identify and maximize order capture rate
• Monitors and Directs the daily routing activity to ensure delivery frequencies & geographic routing is in place at each location.
• Works with each location to effectively identify appropriate stock levels per location to minimize inventory balances.
• Ensures monthly physical inventories are completed, are accurate and are on time.
• Audits to ensures Lot / Serial numbers are tracked correctly in Brightree & MHM documentation
• Directs cross branch transfers to reduce the need of vendor purchasing on slow moving products in branch location’s
• Responsible for training and communication of all operational process changes to location staff members
• Maintains accurate data and provides reports as requested by management.
• Participates in surveys made by authorized governmental agencies.
• Assist in branch preparation to receive full Brightree warehouse management system.
• Works with local branches to assist in customer concern investigations, reports & resolutions
• Works with local branches as a liaison to assist in understanding and obtaining company goals.
• Create and implement Branch Internal Field Office Audit & work with Branches on getting and staying compliant.
• Focused on overall growth of regions starts volumes and revenue
• Ensures employees are trained and have completed necessary licensing, compliance training, competencies, and any annual assessments.
• Manager is also responsible for day to day interactions with employees which may include using conflict management skillset.
• Collaboration and fostering relationships with member health systems, hospice partners and key community referral sources
• Looks for process improvement opportunities and makes recommendations to leadership
• Maintains overall direct expenses at or below budget.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication / measures for improvements.
• Other duties as assigned.

Requirements

Minimum Job Qualifications :

• An associate degree from an accredited college required, bachelor’s degree preferred
• Three (3) years’ experience in the HME industry is required
• Two (2) years’ experience in the Customer Service or Management is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and / or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence
4 days ago