Manager, Fraud Investigations

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Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

The Manager position for Fraud Investigations plays a key individual contributor role within the Fraud Investigations (FI) group of the Financial Crimes Risk Management Organization (FCRM).

What you are good at :

The primary responsibility for the Manager is to take an incident referral from its initial evaluation and prioritization through to completion, determining the facts of each case and accurately recording these in the investigative record.

Vital aspects of this process include the recovery of funds lost from custody and fulfilling all regulatory requirements, such as the preparation of Suspicious Activity Reports (SAR).

These investigations require the ability to conduct effective telephone interviews and forensic research, and document the written results in the case management system in a clear and logical manner.

The Manager will interact with our most significant business partners including : Identity Theft Team, Customer Verification & Research Center, Move Money Solutions and Operations.

What you have

To ensure that we fulfill our promise of challenging the status quo, this role has specific qualifications that successful candidates should have.

Required Qualifications :

• 5+ years of professional experience working in a fraud, compliance, or risk environment of the financial services industry or financial investigations experience in Federal, State or local law enforcement.
• Expertise with financial investigations demonstrating risk-based judgement, problem solving skills and strong analytical ability.
• Experience creating or preparing Suspicious Activity Reports (SAR).
• Ability to maintain strict adherence to regulatory guidance regarding Suspicious Activity Report (SAR) filings as they relate to fraud and internal compliance standards and guidelines.
• Ability to author and update department guidelines and procedures.

Preferred Qualifications :

• Ability to analyze issues and develop problem solving methodology with minimal guidance.
• Ability to multi-task and work in a high-volume, high-pressure environment.
• Demonstrated skills related to individual case / workload management.
• Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks.
• Must have strong interpersonal, influencing and facilitation skills, with strong oral and written communication ability.
• Ability to make a strong individual contribution to the development of a high-functioning team.
• The talent to demonstrate leadership which inspires colleagues and promotes team adaptability.
• Demonstrated ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.
• Exceptional client focus : ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly.
• Membership in the International Association of Financial Crimes Investigators (IAFCI) is supported and encouraged.
• Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS) and related designations a plus.
• BS / BA degree preferred.
• Securities license(s) a plus.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you both today and in the future :

• 401(k) with company match and Employee stock purchase plan.
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

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