Overview
This position is available as a Cloud Support Engineer II or III, depending on experience.*
The Cloud Support Engineer provides engineering and operation support for various C Spire cloud solutions throughout the C Spire footprint.
The role will focus on finding and resolving issues at a root cause level primarily within VMware infrastructure and storage environments.
The role will also provide in-depth technical support and leadership for the Software Define Data Center Team.
Advanced technical skills and leadership expertise is essential, in addition, we are looking for an individual who is highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and able to prioritize and execute tasks without micro-management.
Customer Inspired isn’t our slogan it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have :
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
Responsibilities
- Manage Service Requests, Incidents, and Problems through a ticketing system.
- High level ownership of problem tickets, including root cause analysis and after-action reviews of problem tickets
- Help ensure day-to-day operations of IT Infrastructure.
- Responsible for timely security remediation of all infrastructure and products supported by SDDC Team.
- Experience with working with management and monitoring tools, such as : LogicMonitor and SolarWinds N-Central
- Must participate in weekly on-call rotation with team to provide 24 / 7 support.
- Primary function will be to design, implement, and support :
- VMware Cloud Provider Program Solutions
- Virtual Infrastructure and Hardware
- Backup and DR Applications
- Advanced troubleshooting hardware issues related to virtual host in both a dedicated client and multi-tenant environment
- Advanced troubleshooting of issues related to backup applications
- Performing file level and full virtual machine restores
- Performance troubleshooting in both a dedicated client and multi-tenant environment
- Identification of training opportunities within the team and the creation of training materials
- In-depth troubleshooting of Storage Area Networks (SAN) both ISCSI and Fiber Channel
- Provide technical feedback into service design and service transition
- Work alongside our Solution Engineers, Infrastructure Engineers, Implementations Engineers, and Client Success Mangers to craft virtual infrastructure and storage solutions for our clients.
Qualifications
REQUIRED :
- 3-5 years experience supporting VMware with a minimum of one VCP certification required for tier III; VMware advanced certifications preferred
- Advanced experience in the following is required : VMware and other hypervisorsVarious Server Hardware (HP, Dell EMC, Cisco, etc)Various SAN Hardware (HPE, Pure, DellEMC, etc)Microsoft Windows ServerMicrosoft Active DirectoryLinux Systems (RHEL, CentOS)
- Backup and Disaster Recovery Tools and Applications like : VeeamRubrikZertoVMware (SRM, vCloud Availability, HCX)
- Advanced experience in the following is Preferred : VMware vCloud DirectorMicrosoft AzureAmazon Web ServiceLogicMonitorSolarwinds N-central
- Leadership and / or mentoring experience.
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