Distribution Clerk 2 (Office Technician) M-F 130p-930p

Requisition ID : 861584

Position : Full-Time

Total Rewards : Benefits / Incentive Information

Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs.

Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience.

With us, you’ll bring our most advanced technology and innovative products to our partners.

As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.

Walman is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION

Accurately transfer order information from internal and external customers to the Surface Lab and Anti-Reflect Room for processing.

This position is responsible for managing the combobulator and solving issues with problematic jobs. Interface with the IT Department on system issues and updates to the Digital Vision Inc.

DVI) optical manufacturing software. Communicate with proximity labs and / or external customers to make recommendations and provide solutions to any job issues.

This position is also responsible for receiving and costing sub-contracted vendor work into the DVI System.

MAJOR DUTIES AND RESPONSIBILITIES

Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from internal customers and external uncut accounts.

Achieve and maintain rapport with customers and work to give them the best possible service.

• Understand product offerings and be able to communicate these both verbally and in writing.
• Able to retrieve customer information, stock and orders status information, and to make changes on customer purchase orders.

Ensures that correct codes are used for retrieving and inputting information.

• Responsible for understanding and communicating company policies and procedures, promotions and contracts in a professional manner to internal and external accounts.
• File and organize new and current product information.
• Responsible for accurately receiving and costing sub-contracted vendor work into the DVI system.
• Perform edits to correct order errors received from internal and external customers.
• Recommend possible solutions to make a job producible within internal specifications.
• Responsible for managing the combobulator cues and resolving issues with the Surface area combobulator.
• Resolve issues related to the prescriptor engine for all vendor products processed through the Surface area.
• Perform required preventive maintenance on office-related equipment. Responsible for ordering and maintaining correct levels of office supplies and job envelopes.
• Interface with the IT department to perform system updates. Responsible for handling the company backup tapes for the IT department that are stored off-site.
• Maintain the work area in a neat, clean and organized condition.
• Understand and follow all company and manufacturer’s policies and procedures and ensure compliance of all attendance & safety rules and regulations.

Maintain confidentiality of all HIPPA and proprietary information.

Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other employees and demonstrates a good attitude.

Performs an acceptable quantity and quality of work on time as required.

• Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma, GED or equivalent work experience
• 2 years of relevant work experience
• Basic use of laptop and informatic systems
• Good organizational skills and attention to detail
• Strong reading, writing and verbal communication skills
• Customer service attitude
• Ability to lift and / or move up to 40 pounds

PREFERRED QUALIFICATIONS

A general knowledge of the optical industry is preferred

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.