Role and Responsibilities
The Scheduling Coordinator will answer phones, schedule appointments, collect patient financial responsibility and ensure all information is collected in the patient’s chart.
Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone or via electronic communication.
Answer the phone promptly with a smile.
Schedule for multiple practices based on each doctor preferences.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Make outbound calls to patients being referred for procedures.
Manage patient calls regarding post operative and billing questions.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
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