Search jobs > San Jose, CA > Remote > Customer service agent

Remote Customer Service Agent (FEMA - HURRICANE RELIEF)

Insight Global
San Jose, CA, US
Remote
Full-time

Fully Remote Contact Center Agent

Day-to-day :

  • Serve as a direct point of contact for individuals registering for federal assistance, asking questions about a prior registration and seeking relief program referrals via the call center.
  • Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and / or referrals.
  • Enter information into FEMA’s Windows-based computer database as required, while following instructions and conducting a scripted interview.
  • Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
  • Perform additional duties assigned based on FEMA’s level of support to the event.
  • Attend all scheduled shift meetings to receive event specific information prior to beginning shift.
  • Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
  • Have knowledge and experience with personal computers in a Microsoft Windows- based environment.
  • All call agent work; e.g. data entry, shall be done while the disaster survivor is on the phone. A maximum of 10 seconds of after call work is allowable should the call drop.
  • Never shall the agent handle a call via a cell phone or in a public environment.

Minimum Requirements :

  • Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree
  • U.S. Citizenship
  • Ability to manage a high level of confidentiality
  • Proficient in Microsoft office suite
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Must have high-speed internet connection. High Speed Internet : 25 Mbps minimum download speed (50 Mbps for a shared connection) and 5 Mbps (10 Mbps preferred) upload speed.

Compensation : 21-22 / hr

1 day ago
Related jobs
Promoted
American Consumer Panels
Milpitas, California
Remote

...

Amerit Consulting
San Jose, California
Remote

Medical Customer Service Rep (Local-REMOTE)”. Medical Customer Service Rep (Local-REMOTE). US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished. Equipment will be provided by the client, however the candidate...

Morphius Corp
Palo Alto, California
Remote

What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....

Apex Talent Solutions
Campbell, California
Remote

Are you ready to join a prestigious Fortune 500 company where your passion for customer service will truly make a difference? We are seeking dynamic individuals like you to become an integral part of our exceptional team as a Customer Service Representative. About the Role: As a Customer Services Re...

Globe Life: McQuade Organization
San Jose, California
Remote

Key Responsibilities : Respond promptly to customer inquiries via phone, email, and video conferencing Provide accurate information about our products or services Assist customers with their benefit packages Maintain a high level of professionalism and empathy in all customer interactions Escalate c...

Pr!Me Agent
Santa Clara, California

They have a friendly staff and a comfortable working environment! =============== Company Industry: Retail Salary: $23 - $26 / hour Employment type: Full time Benefits: Health, Dental, ...

Apex Talent Solutions
Milpitas, California
Remote

Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice r...

TE Connectivity
Fremont, California
Remote

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to...

Charline Espinoza - State Farm Agent
Remote for California, CA, US
Remote

As a Customer Service Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to hel...

The McQuade Organization
Orange County, CA, US
Remote

Resolve customer inquiries, issues and ensure customer satisfaction. Contribute to improving customer service processes by sharing relevant insights and ideas. Proficient basic computer skills, including knowledge of customer service software and databases. The McQuade Organization is one of the mos...