Manager, Customer Support Operations
Role And Responsibilities :
- Manage the overall operational activities of the department and measuring the efficiency of systems and procedures.
- Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
- Review performance data that includes activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
- Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
- Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. Perform other duties and responsibilities, as assigned.
Skills And Qualification :
- General business administration
- Strong interpersonal and Negotiation Skills
- Excellent organizational and time management skills
- Ability to multi-task and handle numerous activities simultaneously
- An extraordinary customer service orientation
- Excellent verbal, telephone and written communication skills
- Event coordination skills, includes review the contract, negotiation skills.
- Critical thinking and strong Problem-solving skills
- Proficient in Microsoft Office Suite
- Proficient in SAP
We offer competitive pay based upon experience.
Good benefits are important to our employees and their families. We offer comprehensive benefits that includes a choice of 3 medical plans, 2 dental plans and vision coverage.
We also offer a 401k retirement plan with company match, paid vacation, personal days, paid holidays, and a subsidized lunch program.
Manager, Customer Support Operations
An extraordinary customer service orientation. ...
Manager, Customer Support Operations
An extraordinary customer service orientation. ...
Manager, Customer Support Operations
An extraordinary customer service orientation. ...
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